Rank 1

Solved

Why have I lost the yearly view and comparisons on my online usage graphs?

Forum|Forum|5 years ago
May 27, 2021
57 replies
774 views

From day one with OVO I have been able to see annual data and comparisons, rather than daily useage.
It would appear that this functionality has been removed in preference for daily data returned by smart metres. I for one am not intending to micro-manage my energy consumption and am happy to check long term deviations and so spot increasing annual costs so I can budget accordingly.

When questioned I am told this is probably due to issues at my end - wrong browser, clogged cache, and so on. Nonsense.

You tell me that by clicking on usage that the options to see year on year comparisons should appear - they do not.

When I go to the help centre and ask for my annual statement there is a check your yearly energy use box, which when clicked on re-routes me back to my monthly energy use in and endless loop.

So broken links?
Update issues?

Is this something other folk are having issues with?

What was a first rate site seems to be having issues with the latest update and basic functions either broken or deliberately removed …

Best answer by Jess_OVO

Updated on 18/10/23 by Abby_OVO

Back with an update from the team on this one - they have been working on this feature so sounds like a bug crept in there whilst they were making the changes (hopefully this should have already been fixed).

They did also explain that the usage views available do depend on your meter type -

Smart users (with exclusively smart meters) will see tabs to toggle between views - they can view daily, monthly and yearly usage.

Traditional users (with exclusively traditional meters) will not see the tabs as they can only view yearly usage.

Mixed meter users (with both types) will not see tabs, but they do see the drop down (within the navigation menu on the left) - they can view yearly and monthly.

Anyway, great to see a community forum being well used and hopefully the problem will be easy to fix.

A good community forum goes a long way towards customer satisfaction. Though I should say that I’ve never joined before because I’ve never needed any support before - that doubtless says something important about Ovo. :smile:

And we whole-heartedly agree with this one - so nice to have so many active community members here to help us improve our online features. Bringing all your technical expertise to the table, we really are incredibly grateful to have you here to share your knowledge and ultimately play a really important role in our journey to Plan Zero - we couldn’t do it without you! :relaxed:

Show previous replies

Jeffus

Rank 20

Sorry for the delay in getting back to you on this one, @Jeffus - something strange certainly seems to be going on here.

I’ve checked in with the team to see if there are any known bugs which could be causing the inconsistencies you’re seeing between the different views of your usage pages and it looks like this could be a new one.

In order to get to the root of the cause it would be best to contact our Support Team, who’ll have full access to your account and can raise this one to the tech team if it’s not something they’re able to resolve.

Let us know how you get on - we’d love to hear if you notice these corrections rectify themselves. :slight_smile:

July sorted itself out in August.

April still the same issue.

It is not a big issue as the bills were fine.

Perhaps it is the system assuming some average reading for the days prior to me joining OVO when calculating the costs on the electricity yearly view?

August seems OK.

On a separate point the Direct Debit Calculator is useful. Adding the Kwh figures as well as the costs i think would be useful, either on the Direct Debit Calculator or elsewhere to see a forward view of Kwh. I think for us the Direct Debit calculator is assuming too high a usage in summer and too low in winter. Of course every house is different. Be interesting to see after 12 months

H

Hongkongandy

Newcomer

I do not appear to have the comparison function anymore, has this been removed?

Jess_OVO

OVO Staff

Hi @Hongkongandy and welcome to the OVO online community,

Great question to ask about the features available on the usage pages of your online account. I’m wondering if you’ve noticed a change to this feature recently as there was a related discussion we had on this a few months ago, which I’ve now moved your comment over to.

As the best answer above advises the expected features available do depend on your meter type:

Smart users (with exclusively smart meters) will see tabs to toggle between views - they can view daily, monthly and yearly usage.

Traditional users (with exclusively traditional meters) will not see the tabs as they can only view yearly usage.

Mixed meter users (with both types) will not see tabs, but they do see the drop down (within the navigation menu on the left) - they can view yearly and monthly.

Does this reflect what you’re seeing there?

I’m sure our resident bug-hunter @Blastoise186 would love to help get to the bottom of this if not….

Powered by Re-knowable Energy!

H

Hongkongandy

Newcomer

I have smets2 and cannot see any toggle to get comparisons on previous months/years?

Blastoise186

Super User

Howdy!

I’m afraid I can’t reproduce this issue myself with Raichu set to Half-Hourly Mode and the following browsers:

Google Chrome 94 (Windows 10 using Stunfisk)
Mozilla Firefox 92 (Windows 10 using Stunfisk)
Microsoft Edge Chromium 94 (Windows 10 using Stunfisk)
Google Chrome 94 (Android 11 using Oshawott)
Chromium 93 (Ubuntu 21.04 using Magnetmite)
Mozilla Firefox 92 (Ubuntu 21.04 using Magnetmite)

Please can you tell me what web browser you’re using by any chance? If you’re using Internet Explorer, then I’m afraid that browser is unsupported. Please make sure you’re using either Google Chrome (recommended as it’s the most tested by OVO), Mozilla Firefox, Opera Chromium, Safari or Microsoft Edge Chromium. If you’re using one of these browsers, then I can definitely try to help you dig deeper, but if you’re not using them then I’m afraid it might not be possible to fix.

The only side note is that the OVO Energy app doesn’t currently support usage comparisons at this time. It’s definitely something that can be suggested though if you’d like to see that in the future.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

H

Hongkongandy

Newcomer

Yep your right! Was expecting the app to give comparisons! ( why not)

logged into the Ovo www and comparisons available.

Jess_OVO

OVO Staff

Great work - @Blastoise186. Knew you’d figure this one out! :slight_smile:

And some very fair feedback on the availability of the comparison feature when logging in to the OVO app rather than the browser version of your online account, @Hongkongandy - I’ve passed this one on to the team as we’re always working on these features so any feedback is really valuable as we make improvements in future.

Have you had a chance to check out the Greenlight feature yet?

Powered by Re-knowable Energy!

I

ianatstanage

Newcomer

Hi,

I have had a smart meter since Nov 2020.

However, everytime I look at my usage I am unable to see the previous year’s consumption.

This is very annoying as it is difficult to see if I am using more or less energy.

Does anyone know why OVO do not supply the previous years usage?

Many thanks,

Ian

Blastoise186

Super User

Hey @ianatstanage ,

Where are you looking for this? There’s a known bug in the app right now that’s similar, but MyOVO at https://my.ovoenergy.com should be working properly.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!

I

ianatstanage

Newcomer

Hi Blastoise186 ,

The previous year’s usage is not showing on either the App or the Web.

In the past I have seen the usage from 2021, but not for a while.

I am trying to use less energy, so the comparison with last year is important to see.

Cheers,

Ian