Why have I lost smart half hourly usage data on Daily usage section of online account?

@Transparent , @Tim_OVO Just had a look at my ovo usage and the half hourly data restarted on 17 Dec 2020. Hurray. How about yours @RichH ?

Hi @SianiAnni , @Transparent and @Tim_OVO ,

Mine has also started to show from 17th December 😊. My automated scripts are now pulling through this information too. Happy Days!!! Long may it continue. A shame about the missing data but if it’s working going forwards then that will do!

Did anyone find out what caused this ‘anomaly’?

Thanks again all!

That’s great news @RichH and @SianiAnni !

I’m not currently aware of anything in particular that caused the issue or fixed it, but I’m pretty confident we’ll find out sooner rather than later.

However, I do begin to suspect this might be related:

The capabilities of the forum community is impressive stuff and extremely powerful. You can be amazed as to what it can do sometimes.

@RichHwrote:

Did anyone find out what caused this ‘anomaly’?

Well someone does!

But either they don’t realise the significance of the bug-fix they’ve done, or else they don’t consider it information which should be shared with us.

That means us Forum Contributors continue to put in months of analysis concerning “missing data” without having a clue what gets done about it.

Anyway… only one of the bugs has been “fixed”. The symptoms we’ve been describing on various Topics here are certainly caused by more than one fault.

I suppose you’ve noticed what @Tim_OVO wrote here about the conversation between Stephen Fitzpatrick and I last week?

The Missing Data issue did come up, although it wasn’t on the agenda.

Note particularly what Tim said in para.3

I must admit to holding off on my renewal on this. It being due next month but on the basis of what I have seen here on this forum I’m going 99% sure that I’m going to stick around for another year….. unless I can get a significant saving elsewhere. 
 

It has been years since I’ve seen a forum be so active in (pushing towards) resolving an issue and want to thank everyone who has helped so far, @Blastoise186 especially for pointing out some of the more obvious things that I missed 🙄!

You’re welcome, I’m glad it helps. :)

This is one of the hot issues that OVO is keen to address and it’s great to see some progress towards getting it fixed.

There’s a fair few planned upgrades coming for the forums in the near future. I can’t say too much right now but we’re definitely making progress on some planned ideas to improve communications, add some more tools to the forums… And maybe one or two other secret surprises as well…

Nice reporting @SianiAnni @RichH and great to hear!

I’ve asked the usage devs what has changed from the 17th and will report back here. As @Transparent mentions, we really want to be closing the loop better in these instances. 

Given that my Carbon Co-op half hourly gas data also reappeared on the same day, isn’t it more likely that the fix was at the DCC end?

That information @SianiAnni, is precisely why OVO’s in-house techies should not be trying to analyse these bugs with us! {erratum: that should read without us !}

That was the main thrust of what Stephen, Tim and I were discussing last week. It isn’t the issue of the Missing Data per se, but rather the reluctance or inability of relevant OVO staff to engage with those of us who report such details.

It is clearly not in anyone’s best interest for super-analysts like yourself to be directed through Customer Support when you have a bug to report. Their remit is to “solve it” as quickly as possible - thereby losing all the evidence we so carefully collate.

This will now change!

*Should?

Thanks @SianiAnni this has also been passed on. 

The devs aren’t aware of any changes made around the 17th, and two developments that have been made don’t seem related to this missing daily gas usage. 

@RichH can I confirm it was your missing daily gas usage that returned on the 17th?