Why have I lost smart half hourly usage data on Daily usage section of online account?

Thanks, Jeffus. There’s no problem with the data being transmitted and received; it appears to be only a problem with the data being retrieved by the account pages. I see no estimated values for the daily readings.
  
There is a slight cosmetic fault with the site. The billing page gives a closing value for the day which on the readings history page is shown as the value for the following day. It’s only a question of whether midnight belongs to today or yesterday, but it can be confusing for the unwary. To illustrate:
  
 

Having got that out of the way, I can now report that the half-hourly readings for 14 of the 24 days that weren’t there when I went to bed at 01:00 this morning had magically reappeared when I checked yet again at 09:00 🍾 Hearty thanks to whoever made this happen 🙇‍♂️ Let’s hope that whoever is responsible manages to unearth the readings for the remaining 10 days.

PS I had a further comment today from Nick of the Twitter support team responding to my question about how long we’d have to wait for a solution: 
 

Hang in there.

I’ve tried everything to I can to fix this, contacted online chat who thought they could “work their magic” but no they couldn’t said it could be to do with cost rise and it would eventually get sorted I just needed to wait. I then wrote a letter, no answer at all from this, I then tried to phone, something wrong with phone lines, no answer or options. I will leave OVO as soon as I can as the customer service is non existent 

Hey @Samuel,

Sorry to hear this.

Have we lost communication with your smart meters? Or is it just the half hourly usage data that’s disappeared? 

If we’ve lost communication with your meters you’ll need to complete a smart meter health check:

If the meter readings are coming through fine, it sounds like it’s a technical issue on the Online Account. This means we are still getting your readings and your account balance is live so will be updating every time we get a reading. So your billing won’t be affected and you can still monitor your usage in the meantime. 

Hope this helps. 

Thanks to those to @Firedog and others.  I noticed my half hourly breakdowns are now showing including about 10 days of those earlier where it wasn’t displayed.  Nothing on my part, but for whatever reason, it’s all good now.  Thanks all and I hope you have good weekends.

No the communication is still there, gas readings showing every ½ hour but nothing showing on the app for electric usage for nearly a month. I want to be able to look at the app and at least see the daily usage preferably in £ as I was seeing before. 
mid it’s a technical issue with the online account how is this fixed 

Hey @Samuel,

That does sound frustrating.

So we’re in communication with both your meters but you can’t see any usage information? 

Are you able to send a screenshot of the readings on the app or Online Account? 

Then a screenshot of the missing usage figures if you don’t mind 🙂

Hi Emanuelle I am getting all the information re gas it’s just electric, as you can see no info since mid October, I have called them this morning and they say someone will phone me in the next 3 days! Maybe Meter needs an update which can be done remotely, who knows anymore what it is, I’m not being charged for the electric I’m using just for the standing charge 

Hey @Samuel,

Thanks for sending that across,

Are you able to take a screenshot of the meter readings page please?

I just want to determine whether we’re in communication with your meter. As my advice on next steps is dependent on this. 

meter reading are ok which is why I can’t understand why they are not charging me for electric