Why has my Geo In Home Display started showing gas when I have no gas supply?

In actual fact… It appears to be configured for tracking Exports in this particular case. :)

And this is what I'm currently seeing, which is frankly annoying

Hi again.  Got support to reset the HAN and when that didn’t work they reset (?) the IHD.  Didn’t work.  Keen to get this sorted as like another commenter I’ve just had solar panels fitted (but not yet commissioned) and I want to be able to track my usage/saving.  Also tried Loop as a way around this but after pairing it claims not to have seen data for 20 days although it has historic data going back 3 months.

Resets won’t do anything I’m afraid. The IHD needs to be re-authorised with the meter to fix this.

I have the list of codes from Geo, but it’s under an NDA thing so I can’t reveal exact details.

Hi @Cicero234 and thanks for flagging this. 

I’ve shared this with our smart experts and they have advised that they don’t think there’s anything the OVO Support teams can do at the moment, as the issue relates to the smart meter’s communications hub firmware and we're currently investigating this with DCC and GEO.

It would be good if we could have a few more examples to aid their investigation. If any forum members with this issue would be willing to share your details, let me know via a comment below or as a private message.

Thanks!

My smart meter was installed 1st March 2023. I'm an ecotricity customer. The in home device was fine, displaying electricity usage, until 4th March when I noticed the same split screen described by others, with the 'awaiting data' comment in the gas section. There is no gas supply to our house or to our village. I don't know why it changed, I can't change it back, have contacted ecotricity and sent photos but hadn't realised that others have the same issue.

I’d be interested if Ecotricity have a similar answer to what I wrote here, @Campanula - keep us updated please! 

I’ve been with OVO since 21st Jan 2023, although the property had been supplied with OVO since before that date, on Monday (27/03/2023) I notice my IHD was showing a GAS section, although the building has no gas and was only showing Electricity before this. Keen to revert this back to the old screen. and happy to support the investigation in any way I can.

So from reading this it looks likes its a configuration/technical update that's been rolled out to everyone, regardless of electric only customers. 

As long as the connection to the electricity is fine there are no issues...

The 23-3 error message is related to gas and shows on electric customers IHDs

The message is a confusing one and naturally makes us feel it's the beginning of something sinister, but it does say: connected to the meter network, but not receiving ‘all’ data. The ‘all’ is in relation the the gas functionality. It thinks it should be receiving gas info.

I have the exact parameters as you  @Andrew CS and I have checked my online account and everything seems to be working normally. I have called OVO and they too have said the meter readings are being sent and everything is working normally.  

So yes, looks like we ignore it and treat it like a harmless glitch/bug.

23-3 is a rather curious code for this situation. It’s actually not what you think it is.

My contact at Geo informed me of exactly what it means, but I can’t share full details. What I can say is that rebooting the IHD might help.