Skip to main content
P
Rank 1
Panikos
Rank 1
May 18, 2022
Solved

Why has my Geo In Home Display started showing gas when I have no gas supply?

  • May 18, 2022
  • 97 replies
  • 15214 views

Hi,

It’s a trio touch button in-home display and it was fine for the first few months.

 

I only have electricity and that’s what it displayed until a few days ago.

Now it has a split screen showing gas and various gas options.

Gas Usage is 0.0 of course, but I’d like to make the electric display full screen again.

 

Unplugging it overnight didn’t help.

I also tried deleting settings and then data.

 

    Best answer by Jess_OVO

    Updated on 04/04/25 by Emmanuelle_OVO:
     

     

     

    Really strange to see this error popping up on your Geo IHD, @Panikos.

     

    I wonder if it could signify some communication issues between the device and your electricity meter. Any ideas @kevinmcintyre09?

     

    Not sure if it might be a bit OVO-specific but we do have some advice on checking this connection on this similar thread,
     

     

    Have you reported the error message yet, @Panikos?

    97 replies

    Show previous replies
    G
    Newcomer
    Goku
    Newcomer
    May 23, 2023

    23-3 is a rather curious code for this situation. It’s actually not what you think it is.

    My contact at Geo informed me of exactly what it means, but I can’t share full details. What I can say is that rebooting the IHD might help.

    Unplugging it? 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    May 23, 2023

    Yup. Unplug and re-plug may help

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Firedog
    Super User
    FiredogSuper User
    Super User
    May 23, 2023

    What I can say is that rebooting the IHD might help.

    How you you reboot an IHD? Does the process vary by type of IHD?

    Many devices have a reset or restart option, which may or may not be the same as reboot. My 4G modem/router, for example, has a manual reset button and a remote reboot option from its configuration web page. Both of these do more than simply turning the thing off and on again. 

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    G
    Newcomer
    Goku
    Newcomer
    May 23, 2023

    Yup. Unplug and re-plug may help

    Thank you, will try now 

    G
    Newcomer
    Goku
    Newcomer
    May 23, 2023

    @Blastoise186 can I message you personally please? got some issues with the readings etc. I need some advice. I can't figure it out.

    G
    Newcomer
    Goku
    Newcomer
    May 23, 2023

    What I can say is that rebooting the IHD might help.

    How you you reboot an IHD? Does the process vary by type of IHD?

    Many devices have a reset or restart option, which may or may not be the same as reboot. My 4G modem/router, for example, has a manual reset button and a remote reboot option from its configuration web page. Both of these do more than simply turning the thing off and on again. 

    Not sure, I've been looking on YouTube for my make and model and found some decent tutorials from people who know what they are doing 

    Andrew CS
    Newcomer
    Andrew CS
    Newcomer
    May 23, 2023

    Well here we are a year on from the problem rearing it's ugly head and still no fix. I get a 29-2 error on the gas icon, in system status.

     

    G
    Newcomer
    Goku
    Newcomer
    May 24, 2023

    Well here we are a year on from the problem rearing it's ugly head and still no fix. I get a 29-2 error on the gas icon, in system status.

     

    Damn, 1 year still. Maybe it costs a lot to rectify and because it does not hurt anybody, the price to pay to get it fixed is not worth it? Businesses have funny minds like that. I called ovo and talked about my meter etc. even with this error message, it still functions correctly. Could be a universal thing? Gas or no gas, its going to show. So safe to say dont be bothered 😕?

    G
    Newcomer
    Goku
    Newcomer
    May 24, 2023

    23-3 is a rather curious code for this situation. It’s actually not what you think it is.

    My contact at Geo informed me of exactly what it means, but I can’t share full details. What I can say is that rebooting the IHD might help.

    Great. But does it impact us negatively? 

    G
    Newcomer
    Goku
    Newcomer
    May 24, 2023

    Hi there,

    Has this problem been resolved for anyone?

    I have exactly the same 29-1 problem with the IHD suddenly trying to connect to gas when I dont have any gas… it has previously been working fine.

    It’s diminished the effectiveness of the IHD as I can’t see the running total on the right hand side at the same time as seeing the today’s figures on the left.

    (We’re also with SSE waiting to be moved over to OVO.)

    Many thanks
    Kevin

    Has it negatively impacted your electricity readings etc? 

    Are your bills reflecting your true usage? 

    Show more replies
    Terms & ConditionsAccessibility statement

    OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

    OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

    OVO (S) Gas Limited is part of OVO Group Ltd