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Panikos
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May 18, 2022
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Why has my Geo In Home Display started showing gas when I have no gas supply?

  • May 18, 2022
  • 97 replies
  • 15214 views

Hi,

It’s a trio touch button in-home display and it was fine for the first few months.

 

I only have electricity and that’s what it displayed until a few days ago.

Now it has a split screen showing gas and various gas options.

Gas Usage is 0.0 of course, but I’d like to make the electric display full screen again.

 

Unplugging it overnight didn’t help.

I also tried deleting settings and then data.

 

    Best answer by Jess_OVO

    Updated on 04/04/25 by Emmanuelle_OVO:
     

     

     

    Really strange to see this error popping up on your Geo IHD, @Panikos.

     

    I wonder if it could signify some communication issues between the device and your electricity meter. Any ideas @kevinmcintyre09?

     

    Not sure if it might be a bit OVO-specific but we do have some advice on checking this connection on this similar thread,
     

     

    Have you reported the error message yet, @Panikos?

    97 replies

    Show previous replies
    C
    Newcomer
    Cicero234
    Newcomer
    February 23, 2023

    28-1

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 23, 2023

    Just 28-1 right?

    It’s not paired properly to the electric meter. You need to get Support to pair the IHD again.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      C
      Newcomer
      Cicero234
      Newcomer
      February 23, 2023

      Okay, many thanks.

      D
      Newcomer
      DeeloGB
      Newcomer
      February 27, 2023

      Hi guys

      Similar problem as above

      I had a Geo smart meter installed on the 2nd Feb 2023 with only a electricity supply and on the 26th Feb, the IHD is now awaiting for Gas data with the same 29-1 error code.

      I have solar panels installed and would like to see my current export/import reading on the left and my current daily usage on the right as I've been seeing for the last 3 weeks. The effectiveness of the smart meter has been decreased significantly because I can't see all the information I want at a glance.

      Leaving it off overnight and plugging in closer to my electricity meter has made no difference.

      Any updates or fixes?

      Thanks

       

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      February 27, 2023

      Not sure about your gas data @DeeloGB but I don’t think you’ll be able to see export on this. There are very few (if any) IHD’s which can show this

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      February 27, 2023

      You need to get the Comms Hub reconfigured to disable Gas services completely. It sounds like that functionality got enabled somehow. 29-1 means the IHD thinks there’s meant to be a gas meter, but that the gas meter isn’t responding.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      D
      Newcomer
      DeeloGB
      Newcomer
      February 27, 2023

      Not sure about your gas data @DeeloGB but I don’t think you’ll be able to see export on this. There are very few (if any) IHD’s which can show this

      I've been seeing the above and below for 3 weeks. Definitely shows when I'm exporting to the grid and when I'm importing from the grid. 

      Will have to see if I can get Comms Hub reconfigured.

       

        BPLightlog
        Super User
        BPLightlogSuper User
        Super User
        February 27, 2023

        Is this a Geo II @DeeloGB ? I read that these were being made compatible but I’ve never seen one showing export 

        Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
        D
        Newcomer
        DeeloGB
        Newcomer
        February 27, 2023

        Is this a Geo II @DeeloGB ? I read that these were being made compatible but I’ve never seen one showing export 

        Yeah, it's a Geo Trio II, if that's the same thing

          Blastoise186
          Super User
          Blastoise186Super User
          Super User
          February 27, 2023

          Yup, that’s a Geo Trio II Touchbutton by the looks of things

          Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
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            Terms & ConditionsAccessibility statement

            OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

            OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

            OVO (S) Gas Limited is part of OVO Group Ltd