Why has my Geo In Home Display started showing gas when I have no gas supply?

Okay,  I'll get on to them again tomorrow 

And I have to manually put in top up codes every time. They have never gone on automatically 

Hey @Lizcro & @Nwefie,

We’re aware that after a recent firmware updates some models of the Geo IHD are showing gas for those on only electric. This is just a cosmetic issue and won’t impact you using the IHD to display your usage and we’re hopeful this will be fixed by them soon. 

If you have any other questions let us know 😊

mines fine now, the replacement works as expected.

I've got my new one, but worried about unplugging it as got £239 on atm. Did you have  to contact them to give them to give them the code off of the new one

I pay monthly, for me it’s just a display, I would imagine you simply swap it over as the meter holds your credit. It’s just an in home display so your new one will pick up all the same info Tom your meter.
 

The In Home Display (IHD) just shows you what is recorded on the meter(s) without you having to go and look at the meter(s) itself/themselves.

Any credit on the meter is on the meter, and turning off or even changing the IHD will not change what is on the meter at all.

However if you turn your IHD off, or swap it, then it may take a while to reconnect and show you the information that is on the meter - but it is still what is on the meter that matters not what the IHD may or may not say at anytime.

Think of an IHD like a friend who is reading your meter for you and then telling you what your meter says.
They may not be able to read you meter for a while and so can’t tell you what the meter says, but that makes no difference at all to the meter.

As has been said above, the IHD (in home display) makes no difference to your account at all - it’s just a display device to show you details when it is connected. 
Unfortunately a fair number of people think that the IHD is their smart meter but it is not. It’s just a display so swapping for a new already paired unit should have no affect at all. 
The IHD does need to be paired with your meter which is why you can’t just get a second hand unit to use - and why the IHD should be left if you move house. 

Hey @Lizcro 

I can see our community members have given some helpful advice here 😊

I just wanted to add, we have some topics that you may find useful:

IHD once again showing waiting for gas. Just appeared out of the blue. Was fine for 5 months then reverted to showing or trying to show gas again.