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Panikos
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May 18, 2022
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Why has my Geo In Home Display started showing gas when I have no gas supply?

  • May 18, 2022
  • 97 replies
  • 15214 views

Hi,

It’s a trio touch button in-home display and it was fine for the first few months.

 

I only have electricity and that’s what it displayed until a few days ago.

Now it has a split screen showing gas and various gas options.

Gas Usage is 0.0 of course, but I’d like to make the electric display full screen again.

 

Unplugging it overnight didn’t help.

I also tried deleting settings and then data.

 

    Best answer by Jess_OVO

    Updated on 04/04/25 by Emmanuelle_OVO:
     

     

     

    Really strange to see this error popping up on your Geo IHD, @Panikos.

     

    I wonder if it could signify some communication issues between the device and your electricity meter. Any ideas @kevinmcintyre09?

     

    Not sure if it might be a bit OVO-specific but we do have some advice on checking this connection on this similar thread,
     

     

    Have you reported the error message yet, @Panikos?

    97 replies

    Show previous replies
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    April 8, 2025

    That’s very strange ​@Nwefie. Please contact the support team about this. 
     


    It would be great if you could keep us posted as this topic doesn’t seem to have a clear answer about the root cause of this issue. I’ll do some digging internally & see if I can find out why this might happen.

    Renewable Energy? Big Fan.
      A
      Newcomer
      awelshman
      Newcomer
      April 9, 2025

      this problem has been going on for years and no sign of being fixed , when i first had it ,it showed current usage and total usage . now i have to press the arrow to flick between both screens as gas is on one side . to me the software designers are just no interested in fixing it as it still works 

        N
        Newcomer
        Nwefie
        Newcomer
        April 9, 2025

        this problem has been going on for years and no sign of being fixed , when i first had it ,it showed current usage and total usage . now i have to press the arrow to flick between both screens as gas is on one side . to me the software designers are just no interested in fixing it as it still works 


        it’s cheap as chips and will probably not get fixed, last time support sent me out a new one but as I’m moving abroad I’ll just let this one sit but I wanted to update the thread so others are aware. 

          A
          Newcomer
          awelshman
          Newcomer
          August 15, 2025

          That’s very strange ​@Nwefie. Please contact the support team about this. 
           


          It would be great if you could keep us posted as this topic doesn’t seem to have a clear answer about the root cause of this issue. I’ll do some digging internally & see if I can find out why this might happen.

          hello any update ? 

          N
          Newcomer
          Nwefie
          Newcomer
          August 15, 2025

          That’s very strange ​@Nwefie. Please contact the support team about this. 
           


          It would be great if you could keep us posted as this topic doesn’t seem to have a clear answer about the root cause of this issue. I’ll do some digging internally & see if I can find out why this might happen.

          hello any update ? 


          No update on this, it would require another new in home display and to be honest I’m moving abroad so I’m not chasing it up. 
           

          there seems to be an issue where for some reason out of the blue it just goes belly up. Also the new tariff has not been updated since it changed on my meter so it’s pretty useless as it stands. 

            Emmanuelle_OVO
            Retired Moderator
            Emmanuelle_OVO
            Retired Moderator
            August 18, 2025

            Really sorry to hear this ​@Nwefie! Thanks for popping back with an update 🙂

            I think the best thing to do would be to check usage on the app in the meantime. As support had already previously sent out a new one & that didn’t work, it sounds like an account specific issue unfortunately. 

            Exciting to hear you’re moving abroad, have an enjoyable time. 

            Renewable Energy? Big Fan.
              N
              Newcomer
              Nwefie
              Newcomer
              August 18, 2025

              Really sorry to hear this ​@Nwefie! Thanks for popping back with an update 🙂

              I think the best thing to do would be to check usage on the app in the meantime. As support had already previously sent out a new one & that didn’t work, it sounds like an account specific issue unfortunately. 

              Exciting to hear you’re moving abroad, have an enjoyable time. 



               

              thank you 🥰

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              OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

              OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

              OVO (S) Gas Limited is part of OVO Group Ltd