Why has my Geo In Home Display started showing gas when I have no gas supply?

I’m not sure what you’re expecting. Reposting: “this is something we’ve seen before and sadly without a known solution.” 

It may be that repairing the IHD connection or rebooting the IHD will work for some customers with a similar problem, so it’s worth trying. If it doesn’t help, then I’m afraid you’re stuck until GEO and/or DCC come up with a fix. Please don’t waste any more time on it.

This is indeed just a cosmetic issue at best and I also echo the stance: don’t waste time messing around with something this minor - it still works and you can workaround it by just ignoring the gas stuff. This is a P3 at best - Will Get Fixed Eventually

I’d be FAR more concerned if there was a gas meter installed and the IHD wasn’t picking it up.

I too have this issue and arrived here.

i noticed various different replies from support and my take on this know bug is that these companies use a third party to develop the firmware ie the UI and other other aspects. That third party may well have been the manufacture of the pcb and sometimes you can discover info printed out either on the pcb or chips used within. 

I will  try to explain why they take this approach and why it’s not fixed after 2 years.

These meters and comm units don’t require constant updates, it’s a very simple communication and display model so they don’t require in house developers that are constantly changing features. The firmware from all parties will have been most likely third parties contracted or from source and so as seen here a bug which it is will not likely get fixed any time soon.

The ultimate question is will any of the companies evolved really want to budget an outlay to correct this bug.

Like some earlier posters who do not have gas our meter worked for a week or so then started ‘waiting for gas data’ .Is there a standard engineer password to access the settings that might enable this to be corrected?

That’s not how it works - there is no engineer password as you can’t make changes locally. Additionally, the device you’re referring to isn’t the Meter - it’s an In-Home Display, or IHD for short.

Please post photos of what you see under the System Status menu, ideally with all the Status Codes so I can diagnose this.

Thanks!

Hey @JohnDG

Blastoise is right, some pictures might help us diagnose the issue.

You might find some helpful information in this topic:

Hi Apoligies for refering to the meter when I was addressing Trio2 issues.

As I noted we have no gas supply. On my trio 2 system ‘status’ shows a gas flame clicking the flame says gas meter issue error code 29-1.  By scrolling through Main menu> Settings>Advanced> Engineer > there is a request to ‘Enter 6 digit Password’

Herewith the system status.

I can get the pictures of the ‘advanced>engineer>Enter 6 digit password’ later if that helps. I am unclear what the engineer access can change other than features on the display as I am not aware that the it can interact with the meter itself. The IHD booklet has no mention of any of this.

 Help please Kind Regards John

Gotcha. If you have no gas supply, please ignore this - it’s a known issue that Geo is trying to fix. Once they do, that phantom gas meter should just completely go away. The IHD should otherwise just work fine.

You can’t access the engineer menus - they’re restricted to engineers only, sorry. I have more advanced documentation than pretty much anyone else because Geo gave me special permission to have it in order to help diagnose stuff. But I’m afraid it’s all under an NDA so I can’t just hand it over - apologies for this.

I have exactly the same. It's seriously frustrating.  Was fine yesterday, just showing electri . Did all the turning on and off again but still no help.  Had online chat with ovo but not much joy thete

I contacted OVO  and they sent out a new display and that has solved the issue, it seems it can’t be changed ie can’t reset the software.