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chrissfoot
Rank 2
May 14, 2018
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Why are OVO disabling the real-time smart usage features!?

  • May 14, 2018
  • 84 replies
  • 12609 views
I have had an email today to tell me that OVO are now discontinuing the real time usage data collected by the smart gateway. I have been using this (via the api) to feed into OpenHAB and allow my smart-home to make decisions based on the current usage so am extremely disappointed at this decision.

However, i'm hoping that there is a way forward using the smart gateway. Looking more closely at the device it seems to be a fairly standard telegesis zigbee data collector. It has a web based management interface but I do not have the username/password for this. Does anyone know what it is? If I can get into the config then the sever that it posts to could be changed to my own one and then OVO can switch off whatever they like!

TLDR; Does anyone know the username/password for the smart gateway management interface?
    Best answer by

    Updated on 26/06/23 by Emmanuelle_OVO

     

    Want to find out more about your energy use:

     

     

     


    As you've all heard, unfortunately we made the difficult decision to remove this feature on our old online system due to ongoing issues with it.

     

    Since then we’ve built our own billing platform with great energy usage visibility on your online account or OVO app (download for Android or iOS):

     

    Exact appearance may vary

     

    You can also see live usage on your In Home Display. See how on the guides below: 

    S1 Pipit In Home Display (IHD) guide

    S1 Chameleon In Home Display (IHD) guide

    S2 In Home Display (IHD) guide 


    If you have a Smart Gateway, it can simply be unplugged and recycled as an electrical device. If you have a Wi-Fi connected IHD, it can continue as an In-Home Display by following these steps:

    1. Tap 'OK' once to enter the menu.
    2. Navigate to 'Adjust settings'; then tap 'OK' to enter the submenu.
    3. Navigate to 'Wi-Fi options'; then tap 'OK' to enter the submenu.
    4. The device will say 'Leave network'; tap 'OK' to leave the Wi-Fi network.
    5. Your device will now function as a normal IHD.

    If you have a Smart Gateway and don't have a Pipit or Chameleon IHD, reach out to our Support Team to request one.

     

    OVO member but not got a smart meter yet? - Book today!

     

    Interested but not yet an OVO member? - Check out our plans!

     

    84 replies

    Show previous replies
    M.isterW
    Rank 6
    M.isterW
    Rank 6
    January 12, 2023

    I think this is one for @Blastoise186 

    1992 4 bed detached house. Solar PV + battery, Zappi EV charger, Mitsubishi Ecodan ASHP and i-life2 fan assisted radiators.... No gas 😊
    Firedog
    Super User
    FiredogSuper User
    Super User
    January 12, 2023

    I want one!

    It looks as if this device connects your smart meter to your home computer network (Ethernet or Wi-Fi), meaning you can get data direct from your meter to your PC. Without it, the only connection you’d have is a rudimentary in-house display (IHD). The black box should receive the same Zigbee signal that your IHD would get, so you should have real-time monitoring of your energy usage and access to the data stored in the smart meters. It may also open a world of opportunity in other respects, like making it possible to control Zigbee-enabled devices from your phone or computer. If you didn’t get a user manual with it, you can download it here: TG-PM-0510-ZigBeeCommunicationsGateway.pdf (silabs.com) 

    Did you get an IHD as well with your smart meters?  Here’s a little light reading for background: Smart Meters and In Home Displays - Topic Hub | The OVO Forum

     

    [PS It looks as if  I may have got it all wrong, but I’m sure @Blastoise186 will put me right if so …
      
    [PPS A search uncovered this long thread, which explains just why It’s taken me so long to add this PS. I’m now wondering why you were given a device that won’t (allegedly) work with your smart meters. Perhaps my assumption that you’re an OVO customer was wrong?]

     

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 12, 2023

      Sorry for the wait! I just had to deal with a lot of stuff today.

      My diagnosis so far means I agree with the others. Telegesis shut down back in 2015 when it was bought out by Silicon Labs. It is my reasonable belief that this was the old gateway device OVO used to use for real-time data back in the day. There’s little other purpose for such a device to be in your home.

       Personally, I would recommend decommissioning it but not factory resetting or disposing of it yet, and then see if anything breaks as a result. If it doesn’t cause problems after a month, go ahead and factory reset it and recycle it. If it does cause issues, try plugging it back in and see if they’re solved.

      OVO terminated the real-time data feed due to reliability issues. It’s unlikely to ever return in the same form.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      L
      Newcomer
      LaGranja
      Newcomer
      January 13, 2023

      Thanks, all 🙏

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