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Why are OVO disabling the real-time smart usage features!?

Forum|Forum|8 years ago
May 14, 2018
84 replies
12609 views

I have had an email today to tell me that OVO are now discontinuing the real time usage data collected by the smart gateway. I have been using this (via the api) to feed into OpenHAB and allow my smart-home to make decisions based on the current usage so am extremely disappointed at this decision.

However, i'm hoping that there is a way forward using the smart gateway. Looking more closely at the device it seems to be a fairly standard telegesis zigbee data collector. It has a web based management interface but I do not have the username/password for this. Does anyone know what it is? If I can get into the config then the sever that it posts to could be changed to my own one and then OVO can switch off whatever they like!

TLDR; Does anyone know the username/password for the smart gateway management interface?

Best answer by

Updated on 26/06/23 by Emmanuelle_OVO

Want to find out more about your energy use:

As you've all heard, unfortunately we made the difficult decision to remove this feature on our old online system due to ongoing issues with it.

Since then we’ve built our own billing platform with great energy usage visibility on your online account or OVO app (download for Android or iOS):

You can also see live usage on your In Home Display. See how on the guides below:

S1 Pipit In Home Display (IHD) guide

S1 Chameleon In Home Display (IHD) guide

S2 In Home Display (IHD) guide

If you have a Smart Gateway, it can simply be unplugged and recycled as an electrical device. If you have a Wi-Fi connected IHD, it can continue as an In-Home Display by following these steps:

1. Tap 'OK' once to enter the menu.
2. Navigate to 'Adjust settings'; then tap 'OK' to enter the submenu.
3. Navigate to 'Wi-Fi options'; then tap 'OK' to enter the submenu.
4. The device will say 'Leave network'; tap 'OK' to leave the Wi-Fi network.
5. Your device will now function as a normal IHD.

If you have a Smart Gateway and don't have a Pipit or Chameleon IHD, reach out to our Support Team to request one.

OVO member but not got a smart meter yet? - Book today!

Interested but not yet an OVO member? - Check out our plans!

Show previous replies

Sterling

Newcomer

Your observations are still valued, @Sterling.

If you feel able to, would you please stay as a Forum Member and comment on

whatever OVO are rolling out by way of a new usage product
third-party usage metering alternatives
what gets released as SMETS2 becomes available

Thanks

I was invited to return here to post on this matter. In the end, I replaced my Smart Gateway functionality on a like-for-like basis. I bought a Smart Gateway type box from Hildebrand and Octopus Energy connected me within minutes of request for API access. It is a great shame that OVO was in the lead and lost interest in this project.

AlanN51

Newcomer

Hi Nancy

Thanks for moving my enquiry over to this location but this area seems to be dominated by API's and the like and remote monitoring from other devices.
I don't need this, I just need the real time data to be available back on the monitoring screen supplied with the smart meter.
I still don't understand why it was switched off?
Is this only OVO who have done this, have other suppliers done the same?

thanks
Alan

Nancy_OVO

Retired Moderator

Hi @AlanN51,

Sorry I should have pointed you in the direction of this topic ☝🏼

The live usage feature has been disabled, so it won't be possible to display it on your In Home Display device anymore. Unfortunately I don't have an update on whether or not we're making it available again any time soon.

Your guiding light(bulb)

krad

Newcomer

Anything new to report

krad

Newcomer

What annoys me is the the IHD can connect you your network, it would have been really easy to have a simple API to scrape the stats from, or it could multicast it to the network via bonjor or something if they really dont want to connecting to it for some odd reason.

Transparent

Rank 20

Hmm, @krad Do you mean like this Chameleon variant...?

with this Spec....?

Did you perhaps notice this post from last month?

Save energy... recycle electrons!

krad

Newcomer

Interesting I can see mqtt stuff going out of the device. We should be able to get access to the data under gdpr, but i would imagine the latency issues would make it useless for real time monitoring

LaGranja

Newcomer

Can anyone tell us what is the purpose of the little black box connected directly (by Ethernet cable) to our broadband router? Can it be dispensed with?

It was installed by the engineer (indoors) when the meters (in the garage) were changed to smart meters.