Why are my monthly charges so high since I entered a meter reading incorrectly?

I’m not worried about running out of credit, we use very little, or do you mean a pre- payment meter? I just want to be billed each month for what I’ve actually used, not what they like to think I’m using through some made up numbers.  My account was in £340 credit until this mistake and now it’s -£541. I want my money back where it was and no one can help!

Paying by Direct Debit is ultimately still the cheapest option. Pay on-demand works in a similar way to Direct Debit, except you have to pay the exact amount owed on each bill once it’s generated. Unlike PAYG, you don’t need to keep topping up to stay connected. It’s a safer bet and is generally more reliable.

Given you mention the gas meter has a bad connection, I wouldn’t recommend PAYG anyway.

You will pay around £200 a year more if you don’t pay by DD.

If you’re not happy with progress, https://ovoenergy.com/feedback is the way to go.

By PAYG I meant monthly billing based on meter readings, not pre- payment. How can I pay the £380 a month they’re insisting I pay by DD if I literally do not have it? I just want to pay for what I use. I know my winter bills will be higher than my summer ones, that’s fine. I’ve seen others on Twitter in the same boat. It makes no sense at all. 

I’ll give you some advice. If you do get a meter reading wrong again, the easiest fix is to simply re-submit before midnight the same day with the correct reading. Doing so correctly causes the first reading to drop completely and be replaced by the new reading for the day. You have unlimited attempts to get it right as only whatever the final reading for the day is, gets accepted as the one to log to your account.

If you don’t do it on time, it can still be fixed via the Support Team, but it takes much longer to do as it has to be validated manually.

Yes I’m aware of that, thanks. 

It's very frustrating isn't it Pingu? I can't believe it's been nearly 3 weeks since the tariff was changed, and my in home display tracker is still showing unusual values. I was however able to buy some meter keys to enable me to check the meter outside my front door, that one is correct. But it would be better if I didn't have to check that one every time. 😔

This is an unrelated thread. Please check the context

Why is this an unrelated thread Blastoise186? I'm talking about smart meter issues?? 

Hi @Pingu and thanks for flagging this. 

I’d recommend you contact our Collections team, in order to request a Direct Debit review pause of three months. You can tell them about the wrong meter reading causing incorrectly high usage and costs. They might even be able to chase up getting that fixed. In the meantime it sounds like your original payment amount was correct. Although they can help you figure that out by looking at your annual consumption and prices. Call them on: 0800 0699 831.

Lastly please see our page detailing OVO’s customer support package: https://www.ovoenergy.com/customer-support-package

Eligibility form here: https://www.ovoenergy.com/winter-support-delivery/sign-up

Hi all,

I really hope someone here can help. A few days ago, we submitted the gas meter reading, unfortunately with the wrong numbers. I realise all this is our fault as we put one of the red numbers and the result is a ridiculous, huge bill. I am trying to submit the correct gas reading today, but it seems it doesn't work. Not only that, but I also contacted the advisor who tried to help me via the OVO web chat, but when I check in the app if everything is correct, I can see there are still the wrong readings and the massive bill.

Is there anyone here to whom I can explain again our case in details and to get this error corrected?

Thanks in advance!