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Sam 85
Rank 2
June 6, 2022
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Why are my monthly charges so high since I entered a meter reading incorrectly?

  • June 6, 2022
  • 59 replies
  • 2987 views

I switched to OVO , with a B gas smart meter , which wasn’t sending OVO a smart read , so I did it manually, meter reader came , she gave the read .. 

usage is between £58 -£80 a month !

during colder months last week I had an email to say my smart meter is now sending reads every half hour and it was a regional problem. 
 

now my app is saying throughout April & may my electric bill is £900 a month !!!!!!!!! 

two people in property, still in a fixed plan ! 
I think there is a massive error and all the reads from myself, meter reader & smart have confused the system as the usage in kw is not a lot of difference month on month ? OVO are not helpful or listening??
 


 

Best answer by Jess_OVO

Updated on 11/12/24 by Abby_OVO

In March I entered the gas reading in the electric read by mistake, I rang them with the correct reading, they sent a meter reader who also gave them it , but from the 31 st March they have charged me over £30 a day when in reality I’m using about £1.90 a day as the reads would suggest, I think this is probably a human error and all the kWh have been added wrong ? I use about 320 kWh a month now for those 2 months and a day they are saying I’ve used over five thousand by it’s obviously an error as it doesn’t add up . 
thank you 

 

Sorry to hear of the difficulty you’ve had reporting this billing issue to our Support Team, @Sam 85.

 

I agree, it does seem that mistaken reading might be causing the out-of line charges, so this might need to be raised to our billing team to correct. I’d recommend forwarding a link to this thread to the team via our webchat which you can access here.

 

Let us know if you need any more advice here.

59 replies

Show previous replies
Blastoise186
Super User
Blastoise186Super User
Super User
March 2, 2023

Hey @Sheppard ,

If you’ve just reported the issue, it takes a bit of time for OVO to fix. Hang in there for now!

You might want to consider getting Smart Meters to avoid this happening again.

Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Sheppard
    Newcomer
    Sheppard
    Newcomer
    March 2, 2023

    Hi, thank for your reply.

    I will check later if it's fixed, if not will try again.  I have tried to book appointment for a smart meter exactly because to avoid any further mistakes, but unfortunately the system sayd I'm not eligible to have one. Isn't this strange?

    Actually we never had any issues with SSE as in the app there had a option for scan/photo the readings so I never had to put the numbers manually.

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 2, 2023

    Could you show me both meters please? I might be able to figure out why you can’t upgrade.

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Sheppard
    Newcomer
    Sheppard
    Newcomer
    March 2, 2023

    Top one is the gas meter, the bottom one is electric.

    For the gas meter we just put one of the red numbers....and now the bill is 5 digits 🥶😱 

    Hopefully will get this sorted soon as we talk about just a flat, not a palace. 

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    March 2, 2023

    Thanks. I notice you’ve got two electric meters. What tariff setup did you have with SSE?

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    March 2, 2023

    Thanks. I notice you’ve got two electric meters. What tariff setup did you have with SSE?

    May be a neighbour as it is a flat

    Sheppard
    Newcomer
    Sheppard
    Newcomer
    March 2, 2023

    We have only one, ours is that one with the cables in front. The building has 4 flats. 

    The tariff with SSE was Green or Eco, something like that.

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      March 2, 2023

      SSE Evergreen?

      It might just be there’s no engineers available in your area right now

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      Sheppard
      Newcomer
      Sheppard
      Newcomer
      March 2, 2023

      SSE Evergreen?

      It might just be there’s no engineers available in your area right now

      Yes, that was. 😊

      Well, I really hope to get smart meter soon. One thing less to thinking about.

       

      Quick Update: I have just checked my account in the app and both readings are correct now.  

      Thanks to everyone who helped to solve the problem with the meter reading. 

      Still have some minor issues with the Gas meter as it's very old I think, and in the app the serial number is incomplete, but I've already sent photo of the meter to OVO and hopefully it will be fixed soon. 

       

        M
        Newcomer
        Matt99
        Newcomer
        May 8, 2023

        I just found out that a few weeks ago a gas meter reading was added that is 9000 units more than the actual value and increased my bill by £10,000. This reading was not sent by me and I have no idea where it came from.

        The system won’t allow me to input a lower one, but I tried anyway. I have emailed photos of both meters. I am happy with what my meter currently says, I just need to get OVO to accept the current reading. After trying to use the online chat on Saturday I have zero confidence that OVO will do the right thing, they told me to pay £10,000 and get a new meter for accurate readings in the future. Totally clueless.

        How could a reading be added to my account without my knowledge? Could an agent have read my meter but accidentally read a neighbour’s? (i live in flat)

        I know I’m not very good at sending in reading and it’s been a few month, but it always averages out when I do send one. Which makes me wonder if someone from OVO read it because I didn’t.

        Any idea how I can handle this and get the spurious reading removed and replaced with an accurate one? I’m more than happy for someone to come and read it again, just need to make sure it’s the right one this time!

        This is causing me a lot of stress and anxiety, I just want to get this corrected, there’s no way I can afford this, I didn’t even use the gas they want me to pay for and I can prove it with the meter.

        Show more replies
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd