Why are my monthly charges so high since I entered a meter reading incorrectly?

Hi Jess 

thank you , however I’ve called numerous times , spoken to one rude person and can’t get through as stating it’s too busy & to WhatsApp but then the messages say it’s too busy to answer the query ! 
I’ve also emailed, cancelled my direct debit until this mistake is corrected.. still nothing other than a generic email & text asking me to sign up to direct debit.

I have also web chatted , several times but it’s says it’s too busy to deal with any queries . 
billing I’ve been told by the rude man in support , doesn’t accept calls & I must’ve used this horrendous amount of electricity!! 
my contract expires next month & I know the prices will be higher so I need this correcting asap 

many thanks 

I’m so sorry to hear of your experience when trying to get this sorted over the phone, @Sam 85.

Just to clarify, whilst our billing team aren’t customer-facing our front-line agents should be able to raise this to them internally if needed. I’ve arranged for us to collect you account details via a Private Message here so we can look into this further for you. You can access and respond to this private message by heading to the top right--hand corner of any forum page.

I hope we can help get things back on track.

Thank you Jess , I really do hope this obvious error is amended , by regenerating a bill on the actual readings, I think it’s just an oversight but a worrying one for me .

many thanks 

Hi Jess , 

this thread is saying solved ? 

bit it’s not !

It’s still showing the horrendous amount of money and usage for those errors in March April may , I missed a call last night from OVO but can’t seem to get through now 🙄

Sorry for the confusion, @Sam 85.

We’ll mark threads here as solved if the answer provided outlines the next steps needed to get things sorted. I appreciate in your case you’re still yet to see things fully resolved.

Have you tried getting in touch with the Support Team this morning to follow-up that missed call?

Hi 

I’ve tried numerous times to no avail including we chat , the missed call is probably because I cancelled my debit until this expensive error is corrected. 
they seem impossible to contact at the moment. 
but I think someone from billing should be ringing me instead I’m wasting my phone  bill constantly trying to get through only to hear the automated service who finally tells me they are busy 🙄

Hi @Sam 85,

I’m so sorry to hear about the trouble you’ve had reaching the team. I’ve just highlighted this to the billing team again and they’ve advised that you should be receiving an email shortly to explain things.

Let us know if there’s any further issues. 

Hi Jess 

I’ve just had an email and it’s all been amended.

thank you all so much for your help .

best wishes 

sam

Last Sunday (exactly a week ago), my OVO app was asking for a gas meter reading as it doesn’t connect efficiently to the smart meter. I put it in wrong and overnight about £800 was wiped off my account. I was over £300 in credit and I’m now -£500.  Obviously an error, so I rang OVO and after two phone calls, I was able to submit a correct meter reading on the Wednesday. The man I spoke to assured me the amount would be readjusted and I would get my credit back. Well guess what? Nothing has happened.

OVO have no had the cheek to email me what I would consider a slightly threatening email about increasing my direct debit to TWICE what I was paying before. I’ve only been with them two months and in that short space of time alone I have built up significant credit. They’ve got some nerve telling me my DD will be automatically changed when they still can’t fix the meter error. I’m genuinely worried and getting scared as to what has happened to my money now. No one is being helpful at all. 
 

Has anyone else had a meter error adjustment? Or if anyone at OVO could tell me this is going to be sorted? I want to switch to PAYG from now on as well. I literally do not have £380 a month to spend on an ‘estimated’ bill unless I want to go into mortgage arrears. We won’t be using our heating, it’s that simple but unfortunate it’s come to this. 

Hi,

I’m one of the forum volunteers. I can’t fix the bad meter reading, but I can help diagnose smart meter issues.

To be honest though, moving to PAYG is the worst solution you can do. You’d be better off switching to pay on-demand instead so that you don’t have to worry about running out of credit.