When will Alternative Fuel Payment be paid?

I’m not on mains gas and use oil for heating and LPG for cooking but no sign of the £200 payment in my account. I contacted OVO via chat to find out when I could expect payment and they couldn’t give a date and said I may need to apply via the government portal. I guess from the other posts that if the payment hasn’t been made yet that’s the only way to get it. 
Could never understand how this was going to work. 

If you haven’t been advised you’ll get it and need to apply the form is here https://www.gov.uk/apply-alternative-fuel-bill-support-if-not-automatic

Aaargh! I was checking out on the forum if anyone else has been paid the £200 because I've not heard anything from anyone yet. Now I read that you must have bought fuel since September, but I filled my lpg tank in the summer. It's just ready for a refill but does anyone know if I am too late for the support payment if it's delivered and invoiced in March? I thought I was being careful, I'm worried now I might miss out just when I need it! 

I would recommend calling and asking

The number the government has published is

Telephone: 0808 175 3943
Monday to Friday, 8am to 6pm

You could also try this email address although i would recommend trying the phone call first. 

alternativefunding@ebss.beis.gov.uk

Thanks for your prompt reply, I've spoken to a helpful person who reassures me that they should accept bulk purchase invoices for deliveries made before September. If the application is rejected and I have a more recent invoice by then I could reapply before May. 

I've now applied online; it appears that the payment will be made by the local council rather than electricity supplier, in up to 6 weeks. Let's hope it goes smoothly!

Fingers crossed it goes smoothly, keep us updated as it will help other people. 

@GillO I’m so glad to hear this. I stocked up at the end of August to be sure of having fuel for a cold September, so I was quite prepared to have to contest any unfavourable decision. I suppose it’s not unlikely that I’ll have to argue anyway, but at least I can hope. Thanks for sharing!

Ovo customer and live on a road that does not have gas supplied. Oil boiler. Ovo has not passed me £200. So tonight tried using the online gov form. I note it says on opening page "If you think you should have got a payment but have not, contact your electricity supplier". I still trued anyway after reading above replies. However. No matter what I do it constantly just says bank details do not match but very close. Considering I have had the same bank account for over 20 years, lived here for almost 10 years and pay my council tax using that bank account I find it confusing to say the least. Guess it will be a call in the morning before the gov tell me I am too late!

Likely the name on the account doesn't quite match. 

Perhaps compare with what is on your bank card and bank statements. 

Probably needs to be exact match

@GillO @Jeffus @Emmanuelle_OVO Just to confirm that six weeks (and a couple of days) after submitting an application on the Apply for alternative fuel bill support if you do not get it automatically page at gov.uk, £200 dropped into my bank account.

I was worried that my application had been rejected because I stocked up in August 2022, but the application form only asked for proof of purchases after 1 September 2022. So, for anyone in the same situation - don’t worry, the staff at the BEIS EBSS office are clearly human. I had an immediate response to my enquiry sent to alternativefunding@ebss.beis.gov.uk, so that’s where to send any concerns you may have. My local council denied all knowledge, saying that they just pass on whatever the government sends them. 

The £200 has already been spent on sustainably-sourced logs for my wood-burning stove.