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Rank 1
February 6, 2023
Solved

When will Alternative Fuel Payment be paid?

  • February 6, 2023
  • 47 replies
  • 3682 views

I believe I am entitled to a £200 payment made directly to my electricity account, as I have no gas supply and use heating oil. Does anyone know when this payment will be credited 

Best answer by Emmanuelle_OVO

Updated on 19/06/23 by Abby_OVO

Think you’re eligible for the Alternative Fuel Payment but didn’t receive it? 

 

You can apply on the GOV website here. If you cannot apply online, call the helpline:

 

Telephone: 0808 175 3287
Monday to Friday, 8am to 6pm
Find out about call charges

Hey @Mjpservices,

 

Welcome to the OVO Online Community,

 

I can see @Jeffus has already given some really helpful advice here.

 

Just wanted to add that I recently updated this thread with the information we’ve been given about the Alternative Fuel Payment:

 

 

Hope this helps. 

47 replies

Newcomer
April 27, 2023

… I've spoken to a helpful person who reassures me that they should accept bulk purchase invoices for deliveries made before September. … the payment will be made by the local council rather than electricity supplier, in up to 6 weeks. 

@GillO @Jeffus @Emmanuelle_OVO Just to confirm that six weeks (and a couple of days) after submitting an application on the Apply for alternative fuel bill support if you do not get it automatically page at gov.uk, £200 dropped into my bank account.

I was worried that my application had been rejected because I stocked up in August 2022, but the application form only asked for proof of purchases after 1 September 2022. So, for anyone in the same situation - don’t worry, the staff at the BEIS EBSS office are clearly human. I had an immediate response to my enquiry sent to alternativefunding@ebss.beis.gov.uk, so that’s where to send any concerns you may have. My local council denied all knowledge, saying that they just pass on whatever the government sends them. 

The £200 has already been spent on sustainably-sourced logs for my wood-burning stove.

I'm also happy to report receipt today of £200 alternative fuel payment via the local council directly into my bank account. The June invoice which I submitted with the online application was accepted without a problem. It has been pretty much the expected 6 weeks, and is very welcome to contribute towards the eye watering  invoice to refill the tank to last another year. 

 

Jeffus
Rank 20
Rank 20
April 27, 2023

… I've spoken to a helpful person who reassures me that they should accept bulk purchase invoices for deliveries made before September. … the payment will be made by the local council rather than electricity supplier, in up to 6 weeks. 

@GillO @Jeffus @Emmanuelle_OVO Just to confirm that six weeks (and a couple of days) after submitting an application on the Apply for alternative fuel bill support if you do not get it automatically page at gov.uk, £200 dropped into my bank account.

I was worried that my application had been rejected because I stocked up in August 2022, but the application form only asked for proof of purchases after 1 September 2022. So, for anyone in the same situation - don’t worry, the staff at the BEIS EBSS office are clearly human. I had an immediate response to my enquiry sent to alternativefunding@ebss.beis.gov.uk, so that’s where to send any concerns you may have. My local council denied all knowledge, saying that they just pass on whatever the government sends them. 

The £200 has already been spent on sustainably-sourced logs for my wood-burning stove.

I'm also happy to report receipt today of £200 alternative fuel payment via the local council directly into my bank account. The June invoice which I submitted with the online application was accepted without a problem. It has been pretty much the expected 6 weeks, and is very welcome to contribute towards the eye watering  invoice to refill the tank to last another year. 

 

Good to hear customers are getting the payment 

Firedog
Super User
Super User
April 27, 2023

Good to hear customers are getting the payment 

Sure is.

A little postscript to this episode: a week after I received this payment, I had an email from the BEIS AFP team people reading:

Your application for the Alternative Fuels Payment has been successful.
A one-off payment of £200 will be made to your bank account using the details you provided. This payment will come from your local council.
It may take up to 5 days for you to receive the payment.

I’m not complaining 😊

 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
Newcomer
September 24, 2023

Hello, new to this forum and would like to see if any forum members have a similar problem, and have had success in solving the problem as follows, we live off grid as there are no utilities connections near or affordable enough to connect to our property, so we generate our own electric supply ,water supply and heating with no connection to any utilities what so ever apart from a BT telephone connection, our diesel oil ,heating fuel etc has soared in price and we are like any household in the uk finding it hard to cope at the moment, so we applied 6 months ago for the government £400 off grid payment and the £200 alt fuel payment and were denied the payments , the reason was that we had already received these payments through OVO as we have a electric connection and meter supply with OVO, obviously we don.t as we live entirely without any utility connections to this house, we have now emailed and phoned the Dept of Energy over and over again, anyone we have contacted there doesn’t even have the correct knowledge of  what or who is entitled too these scheme payments or what being off grid actually is, they have been asked over and over to supply proof of the evidence we have this non existing electric connection and OVO meter but they will not provide this evidence as it would be impossible to do so.

 Any useful tips would be much appreciated .

Jeffus
Rank 20
Rank 20
September 25, 2023

Who is registered as your electricity supplier when you look?

https://www.ofgem.gov.uk/information-consumers/energy-advice-households/finding-your-energy-supplier-or-network-operator

I appreciate this is not a positive comment, but I suspect now the schemes have formally closed there is no way of claiming. 

Newcomer
September 25, 2023

checked and SSE/OVO is the supplier for north Scotland, yes you right the scheme looks to have closed ,the Department of energy have been misleading throughout the claim process, say they have a supply/meter with our name and address that has already received energy bills support payments automatically, yesterday  however now reading through this forum I found that OVO say they simply go off your postcode to get a meter number, not your name and property address and several properties have the same postcode here, so looks like in 6 months of me complaining the dept of Energy hasn’t even had the common sense to check the actual name/address of who received the payments in our postcode area, now I know OVO  is the local electric supplier I will contact them now to verify we have no grid connection. Thanks Jeffus

Jeffus
Rank 20
Rank 20
September 25, 2023

checked and SSE/OVO is the supplier for north Scotland, yes you right the scheme looks to have closed ,the Department of energy have been misleading throughout the claim process, say they have a supply/meter with our name and address that has already received energy bills support payments automatically, yesterday  however now reading through this forum I found that OVO say they simply go off your postcode to get a meter number, not your name and property address and several properties have the same postcode here, so looks like in 6 months of me complaining the dept of Energy hasn’t even had the common sense to check the actual name/address of who received the payments in our postcode area, now I know OVO  is the local electric supplier I will contact them now to verify we have no grid connection. Thanks Jeffus

When you have gathered as much information as possible, it might be worth writing to your local MP and asking them to enquire with the government departments on your behalf. MP requests tend to get a personalised response rather than a generic reply that you are likely to receive.

At least that way you may get closure either way.

Make sure you are not getting confused. 

SSE is still a network operator and is nothing to do with OVO.

SSE run some of the infrastructure in Scotland 

https://www.sse.com/what-we-do/ssen-distribution/

OVO bought the consumer retail business from SSE across the whole of the UK. 

The network operators are different from the retail suppliers. 

There are two steps in the link I provided. The first step identifies your network operator in your area of the country, the second step your retail supplier if you have one (you shouldn't have one by the sound of things).