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Mjpservices
Rank 1
February 6, 2023
Solved

When will Alternative Fuel Payment be paid?

  • February 6, 2023
  • 47 replies
  • 3682 views

I believe I am entitled to a £200 payment made directly to my electricity account, as I have no gas supply and use heating oil. Does anyone know when this payment will be credited 

    Best answer by Emmanuelle_OVO

    Updated on 19/06/23 by Abby_OVO

    Think you’re eligible for the Alternative Fuel Payment but didn’t receive it? 

     

    You can apply on the GOV website here. If you cannot apply online, call the helpline:

     

    Telephone: 0808 175 3287
    Monday to Friday, 8am to 6pm
    Find out about call charges

    Hey @Mjpservices,

     

    Welcome to the OVO Online Community,

     

    I can see @Jeffus has already given some really helpful advice here.

     

    Just wanted to add that I recently updated this thread with the information we’ve been given about the Alternative Fuel Payment:

     

     

    Hope this helps. 

    47 replies

    Show previous replies
    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    February 18, 2023

    Hey @JimboGreen ,

    If memory serves, it may take a few more days to arrive in the bank. It’s worth bearing in mind that it does take up to five working days for the bank to process it! This is beyond OVO’s control, blame the banking system!

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    February 20, 2023

    Hey @JimboGreen,

     

    Sorry for the issues you’re having,

     

    Is this resolved now? If not, please can you respond to the following questions:

     

    Is it showing as added as a credit to your Online Account and is it now showing as refunded? 

     

    Did you receive an email advising you were entitled to the payment?

    Renewable Energy? Big Fan.
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    February 20, 2023

    Hello, just looked on my OVO account statement and see it now showing as a refund and guess will hit my account in the next few days. Thank you.

    Hi @Harvey G is it in your bank account yet? 

    H
    Newcomer
    Harvey G
    Newcomer
    February 20, 2023

    Hi yes it landed on Saturday into my account. 

      A
      Newcomer
      alecbarnes
      Newcomer
      March 3, 2023

      Hi, there’s no sign of mine, we don’t have a gas meter and use LPG, so I guess we are not on the list. 😪

      Jeffus
      Rank 20
      Jeffus
      Rank 20
      March 3, 2023

      Hi, there’s no sign of mine, we don’t have a gas meter and use LPG, so I guess we are not on the list. 😪

      Unfortunately you will have to keep an eye out on this government page for the government manual form. 

      https://www.gov.uk/get-help-energy-bills/alternative-fuels

      L
      Newcomer
      Lynds40
      Newcomer
      March 3, 2023

      No sign of any payment for us either.  We are in an area that does have gas, but our rental house doesn’t and we have oil.  No help on government website either

      Emmanuelle_OVO
      Retired Moderator
      Emmanuelle_OVO
      Retired Moderator
      March 6, 2023

      Hey @Lynds40,

       

      Sorry to hear this,

       

      As soon as the GOV website updates with a form or helpline for customers to apply for the AFP I’ll update this thread. 

       

      Hope this helps. 

      Renewable Energy? Big Fan.
      Jeffus
      Rank 20
      Jeffus
      Rank 20
      March 6, 2023

      Form launched

      https://www.gov.uk/apply-alternative-fuel-bill-support-if-not-automatic

      L
      Newcomer
      Lynds40
      Newcomer
      March 6, 2023

      thank you, have now applied.  You have to prove you have bought oil since September 2022 though!

        Show more replies
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