When will Alternative Fuel Payment be paid?

Not heard anything yet

Hopefully OVO will update their page when payments start in February 

https://www.ovoenergy.com/alternative-fuel-payment

The government has stated they ideally want the payments completed by 1st March 

@Mjpservices 

All Alternative Fuel Payment Direct Debit refunds are due to be bulk triggered on 13-14th February for OVO and 14th-15th February for SSE. They should then take about 3 working days to land in the respective bank accounts. 

As with Energy Bills Support Scheme if a customer has been informed they’ll receive the payment but they don’t receive it, they can contact Support and this will be raised to our back office team to investigate. 

Spoke to support this morning … it seems there’s no ‘investigating’ that can be done - it’s simply a case of have you been flagged as eligible so you’ll get the payment or haven’t you, so you won’t get it automatically  …  it seems it’s then down to you to apply manually once the system is launched at the end of the month - we fit ALL of the criteria to have been flagged as eligible (detailed in thread below)- but apparently haven’t been included in the automatic process !! I suspect we are not alone.

The comment from OVO was related to if you had been informed by OVO via email that you would get the Alternative Fuel Payment.

You haven't been informed by OVO. There is no investigation that can be done. You have to wait for the government to create and release the form.

As an aside the form for the EBSS for those that didn't get it automatically also has yet to be released by the government, they have had none of their £400 since October. The government haven't got a track record of being quick with these forms. You will just have to wait. 

Hi I’ve seen the £200 payment has been made more than 5 days ago when is this likely to be paid into my account? Seems odd you are not paying it straight away? Regards

@Harvey G do you mean it’s gone into your OVO account ? Do you pay by direct debit, and what date does that go in ? The EBSS payment goes out just after the DD goes in, so maybe the £200 is the same. I think you may be the first we’ve seen!

Hello, just looked on my OVO account statement and see it now showing as a refund and guess will hit my account in the next few days. Thank you.

Hi. 

We can see that the government's Alternative Fuel Payment came into our OVO account this week, and shows as "paid" out BUT it hasn't arrived in our bank account and when I look at OVO's info and support page the payment is dated as December 2030.  I'm a bit concerned about this but OVO are advising me to wait 10 more days.  The £67 gov support shows as sent on exactly the same day and has arrived straight away. 

Maybe you’ll have to wait till December 2030 !