We're opening up Power Move to all eligible OVO customers

Thanks Tim for the info - that's great news.

@Firedog I’m happy to say we’ve reviewed and updated these terms based on your feedback. Thanks again for taking the time to feed this back to us. 

Hi

Its 23 August and Path to Zero does not appear in my menu options nor does Boiler Cover. Why not ? I am eligible and took part in the first Power Move trial.

Hey @Al60_h87 

Sorry to hear this, is this on the app, or online?

Hi

This is online, I haven't used the app.

Hey @Al60_h87 

I’ve reached out to the Power Move team to see if they can shed some light on this, and hopefully get those back on your account. I’ll pop back on this thread when I hear back from them.

As ridiculous as it is, when using Firefox I have no “Path to Zero”, but when logging in in Chrome I do. Moreover, there are quite a few more options in Chrome. It seems like Firefox users are treated like second-class citizens.

Firefox	Chrome

This is NOT the fault of OVO, but Firefox.

It’s to do with the extreme anti-tracking measures that Firefox implements on default settings. OVO cannot prevent that. You need to change your browser settings to tone it down a bit.

I verified using Browserstack that doing so resolves the issue.

No, this has to be a business decision, because there is no single technical reason not do display the offers (if there were, you surely can point to an issue in the Mozilla issue tracker?). The only difference is that OVO cannot gather extra marketing data.

There’s no specific Bug in the Firefox Bugzilla and tbh I haven’t got time to mine through such a beast of a bug tracker. But this is a business decision, sure. One made by Mozilla a while ago.

It’s ultimately up to you. Get the full experience in Firefox and accept that OVO can get a bit of extra data (it’s not like we’re talking Facebook/Cambridge Analytica levels here!), or restrict that data and break the site. You were warned when you turned that stuff on that it can break sites and to use it at your own risk.

It’d be a bit like you making a Beef Wellington for a whole restaurant and I randomly shove Dorset Naga chilli into some of the plates. The chili isn’t meant to be there and ruins the experience for the guests that have the tampered food while everyone else gets the experience you intended. In effect, that’s what the extreme tracking protection in Firefox does - it puts Dorset Naga chili into the experience of some websites and burns the intentions of the site owner to pieces.