Vehicle to grid (V2G) credits for April and May

No email received and no credits for 2 months… my direct debit is completely out of kilter to my real useage

Hi @SteveDxn 

Just to update you, I just called Ovo smart home support and they said that the payments should be made in the next couple of weeks. (In two payments, which I assume are for the two missing months)

@Tim_OVO  Do you know if the payments will include any missing from April? Or is it just for May and June?

Thanks

Kihon

Hey @kihon  

The team will be bringing all customers up to date this week to reflect April, May and June payments.

They’ll be sending out communications to impacted customers after the payments have been made.

Nope… no credits showing

Hi, while I too haven’t had the export payments, I’d like to follow on from a couple of comments made above: is there any move by OVO to include the export payments so DD can be reduced to what the house really uses? I am retired, on a pension with a single occupancy property; so like others, inflated regular electric bills puts a strain on paying for other commodities.

If calculations/processes are too I.T. time consuming to develop (given what’s happening in your industry), then utilising  a simple “V2G flag” to allow half (or any sensible fraction) of the computed DD to be paid will go a long way to help us.

Can we put this idea out to the bods that can make that call?

Hey @PeterS,

What a great idea that is!

I’m not sure what scope there would be for our product team to develop this, or what difficulties may arise but I'd advise using ‘suggest a feature idea’ option on the Forum to raise this. Other Community Members can then vote on it. 

I am not being billed for my electricity usage since 21st May 2023, even though Smart meter working. I have not seen a V2G export credit for the last two months. Are these two problems linked and as anybody else got the same problem?

Hey @IanJBelper 

Sorry to hear about these issues.

We’ve been aware of some issues surrounding V2G payments, and the team in charge of that is working on getting those payments issued to impacted customers in the next few weeks, see this topic for more on this issue:

I believe you should still have been able to be billed normally for your energy though during this time, and it shouldn’t be connected. You should get in touch with the Support Team to discuss this issue with the billing and they’ll be able to find out what the issue is and get that resolved for you.

Hi @Abby_OVO 

The credit for April/May/June has been applied to my account, however I have not had any credit added for July. When should we expect this? Normally it is applied a few days into the next month (ie the first few days of Aug)

Thanks

Kihon

Hi @kihon, 

Yes I’ve just confirmed that unfortunately we're delayed in making the July payments. We've finished the work to reconcile V2G customer's payments to the end of June, we're now looking at calculating the July payments.

When I’ve heard the latest ETA I’ll comment here to confirm.