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Tim_OVO
OVO Staff
OVO Forum Legend
June 20, 2023
News

Vehicle to grid (V2G) credits for April and May

  • June 20, 2023
  • 25 replies
  • 501 views
Vehicle to grid (V2G) credits for April and May

Updated on 11/07/23 by Abby_OVO

 

The team will be bringing all customers up to date over the next few weeks to reflect April, May and June payments.

 

They’ll be sending out communications to impacted customers after the payments have been made.

Vehicle to grid export credits

 

We've spotted a technical problem which meant some customers didn't get some, or all, of their Vehicle-to-Grid credit in April and May.

 

We're really sorry about this. Once the issue's fixed:

 

  • We'll get in touch to let you know
  • We'll apply all missing credits to your account balance
  • We'll monitor the issue to make sure it doesn't happen again

 

Thanks for your patience whilst we get this fixed. Any questions you have, post them as a comment below and I’ll get you an answer or point you to the right team.

25 replies

Newcomer
June 22, 2023

Hi @Tim_OVO ,

 

Thanks for creating this thread. My main question is whether you will be able to get a break down of the daily or monthly export values which are currently missing, or you will only be able to get the current export reading and use that to calculate how much has been exported. 

 

If it is the latter, and it occurs after the new price cap kicks in, you would need to estimate how much of the export happened before the new price cap (since the price paid for the export is based on the import price).

 

Should we keep a record of the export readings from our smart meters on the day the price change occurs?

 

Also do we have any idea how long it will be before we know when the credits will start again?

 

Another question, I assume that you will need to get the Export readings from the DCC? If so will there be any mechanism, by which we could also see the export values?

 

Thanks

 

Kihon

Tim_OVO
OVO Staff
Tim_OVOAuthor
OVO Forum Legend
June 23, 2023

Let me get you an answer to these questions, @kihon. I will be back when I have it. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
Newcomer
June 23, 2023

if you use the Kaluza app you can get the data from there… go to history-select the month top right ..download csv file.

 

It would be good to have a timescale for resolution… it is also frustrating that V2G credits are not taken into account when setting Direct Debit amounts… apart from that it has been excellent

Newcomer
June 23, 2023

Unfortunately, the app will only show what the V2G charger takes from the car. It will not show what is sent to the grid. It does not deduct what the house uses, and does not show solar exports.

 

You cannot really use it to check how much you should be getting. For example, the amount I got for April seemed low, but I cannot verify this in any way at the moment.

 

Kihon

Newcomer
June 24, 2023

My csv file shows shows columns:  time slot… imported from grid…exported to home…..exported to grid

…I dont have solar

Newcomer
June 24, 2023

 

Newcomer
June 24, 2023

Hi @SteveDxn ,

 

Yes, I get a similar set from Kaluza. I had not realized that the Kaluza export data contained more information than showed in the app (thanks for that :) ).  However the numbers seem a bit suspect (I believe they are using a current clamp sensor to estimate the values). Also, it does not show the energy being exported by solar. There is no way for me to tally the values from the Kaluza data export to the values I receive from Ovo as V2G credit.  The only reliable way I can see is to check the smart meter for export values regularly. (You can manually get the value from the smart meter)

 

In theory the DCC should be able to provide export readings, however none of the apps I have tried which interface with the DCC show export values.

 

Kihon

Newcomer
June 24, 2023

Kwl…. Solar is another dimension I may add this year… when I checked the data in the csv it did match the V2G credit

Newcomer
June 28, 2023

Hi @Tim_OVO 

 

Just wanted to see if there had been any feed back on this issue?

 

Thanks


Kihon

Tim_OVO
OVO Staff
Tim_OVOAuthor
OVO Forum Legend
July 4, 2023

Hi @kihon

 

I’m sorry for the delay in getting back to you. 

 

There is a email being sent to all those affected. It’s not been fully signed off and sent yet but I suspect this will be going out later this week. Thanks for your patience. 

Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6