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Tim_OVO
OVO Staff
Tim_OVO
OVO Forum Legend
June 20, 2023
News

Vehicle to grid (V2G) credits for April and May

  • June 20, 2023
  • 25 replies
  • 501 views
Vehicle to grid (V2G) credits for April and May

Updated on 11/07/23 by Abby_OVO

 

The team will be bringing all customers up to date over the next few weeks to reflect April, May and June payments.

 

They’ll be sending out communications to impacted customers after the payments have been made.

Vehicle to grid export credits

 

We've spotted a technical problem which meant some customers didn't get some, or all, of their Vehicle-to-Grid credit in April and May.

 

We're really sorry about this. Once the issue's fixed:

 

  • We'll get in touch to let you know
  • We'll apply all missing credits to your account balance
  • We'll monitor the issue to make sure it doesn't happen again

 

Thanks for your patience whilst we get this fixed. Any questions you have, post them as a comment below and I’ll get you an answer or point you to the right team.

25 replies

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K
Newcomer
kihon
Newcomer
August 17, 2023

Hi @kihon, 

 

Yes I’ve just confirmed that unfortunately we're delayed in making the July payments. We've finished the work to reconcile V2G customer's payments to the end of June, we're now looking at calculating the July payments.

 

When I’ve heard the latest ETA I’ll comment here to confirm. 

Hi @Tim_OVO 

 

Just checking to see if there has been any update on this.

 

Thanks

Kihon

Emmanuelle_OVO
Retired Moderator
Emmanuelle_OVO
Retired Moderator
August 18, 2023

Hey @kihon,

 

Just asking the team for an update on this, will report back on this topic 🙂

Renewable Energy? Big Fan.
    K
    Newcomer
    kihon
    Newcomer
    October 12, 2023

    Hi @Emmanuelle_OVO 

     

    Is there an issue with the V2G credit for September? It has still not been added to my account.

     

    Thanks

     

    Kihon.

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    October 13, 2023

    Hi @kihon 

     

    Sorry to hear you’re having issues with your September payment.

     

    We’ve not had any reports of issues with the September payments. I’ll raise this to the team to check for any issues. It might also be worth sending an email over to smarthome@ovoenergy.com to have them check things out for anything account specific. 

     

    I’ll pop back here when I hear back from the team.

    Currently Playing: She's Electric
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    October 13, 2023

    Hey @kihon 

     

    Back already. The team have said that  most payments were made yesterday, but if you’ve still not received yours, it should be with you today with the remaining one’s to be paid.

     

    If you’ve still not received it after today, do let us know or send the team an email directly. Hope this helps.

    Currently Playing: She's Electric
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