Smart meter In-Home Display (IHD) has stopped showing cost of gas used but will show amount in KWH. How can I fix it?

Nice! That’s great to hear.

One of the advantages with SMETS2 meters, is the ability to freely switch between suppliers and still retain Smart features without needing a Meter Exchange. Admittedly, it can take up to six weeks for the Change of Supplier process to complete before the new supplier can start communicating with the meters, but it works pretty reliably overall and is far less disruptive than with SMETS1 meters! Eventually, all the older SMETS1 meters will be migrated to DCC in order to have that ability as well, but it’s a long process.

Then again, some of the oldest ones still in service are probably starting to get near to the end of their service life and up for re-certification anyway. So this problem would eventually resolve itself once all SMETS1 meters are removed from service. In the meantime, migrating them over to DCC at least makes them more useful. :)

If you’re already getting Half-Hourly readings for electricity, then I think gas will do the same once it starts flowing in. If that doesn’t happen, the Support Team can force it through for you.

If you ever need a hand again, feel free to stop by and say hi. We’ll help out as best we can.

My IHD showing software version. Would this be the latest version?

it’s connected to WI-FI as well as can be seen.
 

Thanks for posting this photo of your IHD Software Version, @croninsfc. 

I’m not the expert (although @Blastoise186 I’m sure will know more than me on this front) but if your IHD is connected to your WiFi, it should be automatically updated to the most recent software version.

Even without these software updates, we’d expect you to be able to view both the usage and tariff info on your device if it’s been over 6 weeks since the smart meters were installed. So if it’s still not showing your gas costs, it might be worth reaching out to our Support Team who can delve a bit further into the behind-the-scenes action of your meters. 

Don’t forget to pop back and let us know how you get on - We love to hear once these initial teething problems get resolved!

Problem solved . Technical department advised to switch off unit for a day. Turned unit off and on next day . All OK.  Fault returned 48 hrs later but another 24hr reboot fixed it and still  OK after 3 weeks.

Just noticed a message icon on my IHD and it said that both my meters have been initialised.

Gas cost information is now coming through! 

Lets hope it’s not just a temporary blip of correct functioning as some on here have experienced.

Still working and no more reboots. I guess the commissioning process on my gas meter took  a little longer than the 6 weeks.

Happy to say that the IHD, web site and OVO app are all working perfectly now 👍

Nice! I had a feeling it was just being a little slow.

The good news for you, is that commissioning is a one-time process, so you’re now good to go until the meters need replacing again - but that won’t be for at least another 10 years as long as no faults come up in the meantime. The service life of most meters is around 10-15 years on average, and the gas meter has a 15 year battery. You shouldn’t have this problem again for a loooooooong time. XD

If I was to make a guess, part of the delay might have just been that the meters were downloading firmware updates. Electric meters can grab them, install the update and restart pretty quickly, but gas meters take a lot longer. Obviously, this doesn’t interrupt your supply at all. It just has to complete for the first time before the meters can start to submit properly.

Morning All,

Just had a new Smart Meter installed this morning and the IHD is not showing the gas reading.  It was only installed because the gas smart meter was not communicating with OVO.  The installer said it would take 30 mins to register but that was well over two hours ago.  Does anyone have similar experiences?  To be honest, I don’t really care as long as OVO can see the reading.  Does anyone know how long it takes for the reader and OVO to start talking to each other?

Thanks so much!

Michael

Hiya!

@Michael1696 Please post photos of the meters and IHD so we can figure out what you’ve got. This helps us to adapt our advice to be more accurate.

Thanks!