IHD was working perfectly after recent installation but the gas display has just become a series of dots on the cost option. However, the KWH’s used displays fine on day/week/month options. How can I get the cost option working again?
Solved
Smart meter In-Home Display (IHD) has stopped showing cost of gas used but will show amount in KWH. How can I fix it?
Best answer by Jess_OVO
Updated on 18/07/24 by Abby_OVO
I have had new meters fitted in February because my last provider said they were out of date.
after waiting for them to get my hd working then being told my hd was not compatible I told them were they can stick it!!!!
My Hd is still not working (PLEASE NOTE)
I have done all the suggestions on here an other sites but no joy
Sorry to hear of the issues you’ve been having accessing your smart meter usage data,
Just to double-check, were the new smart meters installed by OVO? If so you should’ve been offered a compatible In-Home Display (IHD) to accompany the new meters, as it sounds like your existing IHD isn’t SMETS 2 compatible. If you haven’t already, it would be worth reaching out to our Support Team to request a new compatible device - the easiest way to get in touch is via our webchat which you can access here.
As our community volunteer,
Worth mentioning here that other smart meter usage data apps (such as SmartThings) are unsupported by OVO. This doesn’t prevent you downloading and accessing your usage data here yourself, however you should be aware that you’re entering into an agreement with a third party app to grant them access to your usage data. As such we’re not able to help with any technical issues you experience when using these type of third-party apps.
Meter was working fine for both gas and electric. Now only electric costs show. Gas individual costs and combined usage just show amount used but no costs. Have unplugged, taken battery out etc. but no changd. Not seeing anything solved got similar within forum so apologies if I've missed anything. Ovo check reports
meters are talking fine to them.
+4Hey
Welcome to the OVO Online Community,
If you haven’t already, it would be worth reaching out to our Support Team - the easiest way to get in touch is via our webchat which you can access here.
As our community volunteer,
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO (S) Gas Limited is part of OVO Group Ltd