Pay monthly customer - why is my Pipit 500 IHD asking me for a PIN?

The smart meter display is not useful.
It reverts to a not useful home page that can only be read from 6 inches away.
The graphical display page is little use. If the boiler is on then it is full , boiler off nothing visible.
Can we have a home display that gives day usage against time as a block diagram - then make that the home page so it can be seen across the room.

I had smart meters fitted yesterday and then the fitter told me he didn't have an IHD to leave me as he hadn't been sent any, where do I go from here?
I had the same response from my fitter as well did you get yours sorted as i have been told theres an 18 week waiting list?

The display is almost useless. do you have the in home display?

The smart meter display is not useful.
It reverts to a not useful home page that can only be read from 6 inches away.
The graphical display page is little use. If the boiler is on then it is full , boiler off nothing visible.
Can we have a home display that gives day usage against time as a block diagram - then make that the home page so it can be seen across the room.

Hi Pete,

This sounds like the In Home Display's (IHD) 'estimated bill' screen. This doesn't link up with the bill on My OVO, and will only reset on certain occasions such as a tariff change. As a result, I'd suggest you disregard this screen and look online for your account billing. As for the visual display of your live usage, adjust your gas targets to make it less sensitive to your boiler. Find out how to do this here: https://www.ovoenergy.com/ovo-answers/topics/smart-technology/smart-meters/how-can-my-ihd-and-smart-meter-help-me-manage-my-energy-use.html.

We also have a new version of the In Home Display in testing, so watch this space!

Tim

Hi Tim i hope its going to be a colour display 😊

Is anyone else having trouble getting OVO to supply the In Home Display Unit for Smart Meters. We had our Smart Meters installed in December 2016, the engineer had ran out of these units and said OVO would post us one within a month. Here we are 4 MONTHS later and after numerous phone calls and e-mails we are told there are supply problems.
We are interested to find out how many others have not received these units as we are thinking of contacting BBC Watchdog.

Is anyone else having trouble getting OVO to supply the In Home Display Unit for Smart Meters. We had our Smart Meters installed in December 2016, the engineer had ran out of these units and said OVO would post us one within a month. Here we are 4 MONTHS later and after numerous phone calls and e-mails we are told there are supply problems.
We are interested to find out how many others have not received these units as we are thinking of contacting BBC Watchdog.

Hi there,

I am sorry to hear of the issues you've faced getting a IHD - I can only speculate that due to supply issues OVO are unable to get them to customers as quickly as they'd like to.

Saying that - I'm sure that OVO have some sort of waiting list for IHD's given the supply issues - perhaps you could message one of the moderators @Lucy_OVO @Darran_OVO or @Tim_OVO and ask them if they can make sure you are?

Hope the supplies are replenished soon and you get your IHD - do keep us posted.

The point of us all paying extra on our energy bills towards smart meters was so that we could help reduce our energy consumption. A key intelligence this would provide was being able to monitor power consumption easily through an IHT to help us make more intelligent decisions on energy use.

Unfortunately the OVO smart meter IHT seems to be a complete failure.

1. Running on, rechargeable, batteries it just powers off after about 45 seconds. It then needs to reboot by you turning it on again. This hardly makes it easy to monitor power consumption.

2. Plug it into the mains and switch to power display and all is good. Until a few minutes later when it reverts to showing your bill, which is of no use whatsoever in helping you monitor and change your energy consumption.

Please tell me I have a dud unit, or that there is a setting I can't see to make this device deliver smart information that is actually useful?

The point of us all paying extra on our energy bills towards smart meters was so that we could help reduce our energy consumption. A key intelligence this would provide was being able to monitor power consumption easily through an IHT to help us make more intelligent decisions on energy use.

Unfortunately the OVO smart meter IHT seems to be a complete failure.

1. Running on, rechargeable, batteries it just powers off after about 45 seconds. It then needs to reboot by you turning it on again. This hardly makes it easy to monitor power consumption.

2. Plug it into the mains and switch to power display and all is good. Until a few minutes later when it reverts to showing your bill, which is of no use whatsoever in helping you monitor and change your energy consumption.

Please tell me I have a dud unit, or that there is a setting I can't see to make this device deliver smart information that is actually useful?

Hey websanity,

The In Home Display (IHD) won’t stay on all the time, but you can wake it up whenever you need to use it.

The estimated bill is the screen that it will revert to but you can check your consumption and monitor your usage under the ‘history’ tab.

Lucy

I like the estimated bill function on the IHD, but it has only been of use in month one as it does not appear to reset after that month's readings have been taken - so our screen shows the cumulative amount since day 1. Do I need to reset manually? If that is the case, have not found how to do it.