Pay monthly customer - why is my Pipit 500 IHD asking me for a PIN?

Hi I was wondering when I will be getting an energy monitor to go with the smart meter. I ordered on the web but it didn't arrive and I've no idea if or when it will be delivered.

Hi I was wondering when I will be getting an energy monitor to go with the smart meter. I ordered on the web but it didn't arrive and I've no idea if or when it will be delivered.

Hey swelch56,

When your smart meters were installed, your In Home Display (IHD) should have been given to you during the smart appointment. If it wasn’t then we’ll need to request that a new one is sent out. To get this done, please contact our Social Team via Facebook or Twitter and they’ll be happy to put this request in for you.

I’ve also moved your topic onto this thread as a few other customers might also be able to share their experience too.

Lucy

Am asking this more for my own peace of mind, but does the IHD dual totals reset if/when you renew your contract?
I have just entered into a new 2 year fixed deal with yourselves and noticed today that my estimated bill charges for both gas and electric are in pence, whereas they were previously displaying pounds (having had the smart meter fitted in Oct)

I had smart meters fitted yesterday and then the fitter told me he didn't have an IHD to leave me as he hadn't been sent any, where do I go from here?

I had smart meters fitted yesterday and then the fitter told me he didn't have an IHD to leave me as he hadn't been sent any, where do I go from here?

This is just a talking shop for ovo customers , please go to the ovo website , or ring them up .

I had smart meters fitted yesterday and then the fitter told me he didn't have an IHD to leave me as he hadn't been sent any, where do I go from here?

This is just a talking shop for ovo customers , please go to the ovo website , or ring them up .

Great to have you so committed to the forum, Gampopa!

Don’t worry though Adenoah, as much as we love that this will be a place for users to interact with other users, we also welcome customer queries on here too. 🙂 After all, we would love for our forum users to share their experiences and queries with one another. Feel free to drop me a private message with your name, DoB and OVO account number so I can add you to the waiting list to get an In Home Display.

Lucy

Am asking this more for my own peace of mind, but does the IHD dual totals reset if/when you renew your contract?
I have just entered into a new 2 year fixed deal with yourselves and noticed today that my estimated bill charges for both gas and electric are in pence, whereas they were previously displaying pounds (having had the smart meter fitted in Oct)

Hi Emma,

We've got a great Pay monthly topic on the In Home Display (IHD) already - I've moved your query to this topic to keep it all in the same place.

This sounds like the 'estimated bill' screen of the IHD. This does indeed reset when your tariff prices change. As this isn't linked with the bills on My OVO, I'd suggest ignoring the info shown on this screen. This is a great OVO Answers page showing the screens of the IHD that we do suggest you keep an eye on!

Tim

I have had meters changed - engineer said he would order the smart meter for in home - that was over two weeks ago and not arrived.

Despite a text , an email and the engineers order - I have not had any response - It would be nice if OVO could respond to this

I have had meters changed - engineer said he would order the smart meter for in home - that was over two weeks ago and not arrived.

Despite a text , an email and the engineers order - I have not had any response - It would be nice if OVO could respond to this

Hi DeeBee,

We have an In Home Display (IHD) topic for both Pay monthly and Pay as you go customers. I've gone with a 50/50 guess and put this comment in the Pay monthly topic. If I guessed wrong, let me know and I'll move this again.

I'm sorry to hear about the lack of response to your texts and emails - these might not have been sent to the right team. If you PM me with your account number (or full address), full name and DoB, I'll get you added to a list for one of these IHD's to get posted to you. There's a backlog in getting them sent out. I'll check on an ETA and confirm this to you once I've got those details.

Hope this helps,
Tim

The display is almost useless.