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mwalim
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June 8, 2023
Solved

Overpayment of FiT

  • June 8, 2023
  • 38 replies
  • 920 views

I have recently had money paid into my account by OVO yet I switched to OCTOPUS last october and OVO are up to date with FIT payments.

Best answer by Abby_OVO

Updated on 20/06/2023 by Abby_OVO

 

Update on this, the team working on this have began contacting customers who were impacted by this. They’ll be in touch soon to let you know what the next step will be, and if there’s anything you need to do.

Hey @mwalim @blueoatgrass 

 

I’m sorry for any confusion this may have caused.

 

I raised this internally as you’re both not the only person to have receive refunds/credits out of the blue. It’s been flagged to us as an ongoing incident in which the necessary team are working on fixing this at the moment. Thank you for bringing this up to us, it’ll be helpful for any others in a similar situation. 

 

We do apologise for any confusion this may have caused, I’ll pop back on this thread and update you when we have any further updates on this.

38 replies

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
June 15, 2023

Hey @MrsH 

 

Sorry to hear you’ve been included in this, we’re really sorry for any confusion or inconvenience caused by this.

 

I don’t believe that this is related to the previous issue you linked to, but was well worth a thought.

 

The team working on this will be in touch soon to let you know what the next step will be, and if there’s anything you need to do.

Currently Playing: She's Electric
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Newcomer
Huttoftlincs
Newcomer
June 21, 2023

Often page - OVO


 

Blastoise186
Super User
Blastoise186Super User
Super User
June 21, 2023

@Huttoftlincs I don’t see how that’s related to this thread?

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Abby_OVO
Community Manager
Abby_OVO
Community Manager
June 21, 2023

Hey @Huttoftlincs 

 

I agree with @Blastoise186, and I’ve mentioned above that these are not related circumstances, and both have a resolution in place from their respective teams.

Currently Playing: She's Electric
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Rank 3
mwalimAuthor
Rank 3
June 22, 2023

Hi Abby,

I haven't heard anything yet. Have you any updates?

Abby_OVO
Community Manager
Abby_OVO
Community Manager
June 22, 2023

Hey @mwalim 

 

The team who were working on this have begun to reach out to customers who have been impacted by this. 

 

You should receive a letter or email in the coming weeks instructing you of the next steps.

Currently Playing: She's Electric
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Rank 3
mwalimAuthor
Rank 3
June 22, 2023

Thank you Abby.

M
Rank 3
mwalimAuthor
Rank 3
July 6, 2023

Hi Abby and Tim,

I repaid the overpayment this morning as per instructions in email. I hope I'll get an acknowledgement - thought this would be automatic🤔.

Abby_OVO
Community Manager
Abby_OVO
Community Manager
July 7, 2023

Hey @mwalim 

 

Glad to hear you’ve paid that back already - this will save the team trying to chase you for the payment a few weeks down the line from now. 

 

Let me check with the team in charge if there will be any acknowledgment of the payment, and I’ll get back to you to be sure on this.

Currently Playing: She's Electric
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Rank 3
mwalimAuthor
Rank 3
July 11, 2023

Hi Abby,

Still not received,an acknowledgement that I have repaid your overpayment. This is a disgrace, I should have received a receipt. Please ask accounts dept to send me one.

Thank you  

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