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mwalim
Rank 3
June 8, 2023
Solved

Overpayment of FiT

  • June 8, 2023
  • 38 replies
  • 920 views

I have recently had money paid into my account by OVO yet I switched to OCTOPUS last october and OVO are up to date with FIT payments.

Best answer by Abby_OVO

Updated on 20/06/2023 by Abby_OVO

 

Update on this, the team working on this have began contacting customers who were impacted by this. They’ll be in touch soon to let you know what the next step will be, and if there’s anything you need to do.

Hey @mwalim @blueoatgrass 

 

I’m sorry for any confusion this may have caused.

 

I raised this internally as you’re both not the only person to have receive refunds/credits out of the blue. It’s been flagged to us as an ongoing incident in which the necessary team are working on fixing this at the moment. Thank you for bringing this up to us, it’ll be helpful for any others in a similar situation. 

 

We do apologise for any confusion this may have caused, I’ll pop back on this thread and update you when we have any further updates on this.

38 replies

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Abby_OVO
Community Manager
Abby_OVOSolved
Community Manager
June 9, 2023

Updated on 20/06/2023 by Abby_OVO

 

Update on this, the team working on this have began contacting customers who were impacted by this. They’ll be in touch soon to let you know what the next step will be, and if there’s anything you need to do.

Hey @mwalim @blueoatgrass 

 

I’m sorry for any confusion this may have caused.

 

I raised this internally as you’re both not the only person to have receive refunds/credits out of the blue. It’s been flagged to us as an ongoing incident in which the necessary team are working on fixing this at the moment. Thank you for bringing this up to us, it’ll be helpful for any others in a similar situation. 

 

We do apologise for any confusion this may have caused, I’ll pop back on this thread and update you when we have any further updates on this.

Currently Playing: She's Electric
    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    June 9, 2023

    Hey @NFGoudie 

     

    I’m sorry for any confusion this may have caused.

     

    Since I last replied to your thread, we’ve been notified of an ongoing incident regarding refunds/credits being sent to customers. The necessary team is working on fixing this at the moment. 

     

    We do apologise for any confusion this may have caused, I’ll pop back on this thread and update you when we have any further updates on this.

    Currently Playing: She's Electric
      M
      Rank 3
      mwalimAuthor
      Rank 3
      June 9, 2023

      Hello and thank you Abby. Do I have to pay it back?

      B
      Newcomer
      blueoatgrass
      Newcomer
      June 9, 2023

      I can’t see Abby having the authority at this time to answer your question but I expect you will need to repay it back if you weren’t entitled to it in the first place! Me too so I’ll have to cancel that foreign holiday now 

      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      June 9, 2023

      Hello and thank you Abby. Do I have to pay it back?

      I believe that should be figured out soon. If it’s OK with you, I’d suggest ringfencing that cash and putting it somewhere safe for now. That way, it’s easier to pay back if you need to.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      H
      Newcomer
      Huttoftlincs
      Newcomer
      June 10, 2023

      Hey @Abby_OVO  same here, I to received an unexpected fit payment from OVO.

      I was waiting to see the Fit statement letter to update me with what was going on.

       

       

      M
      Rank 3
      mwalimAuthor
      Rank 3
      June 13, 2023

      Hi Abby,

      Any news yet on FIT OVERPAYMENT?

      Tim_OVO
      OVO Staff
      Tim_OVO
      OVO Forum Legend
      June 14, 2023

      I believe everyone affected will be getting an email / letter with next steps on this, @mwalim. It’s just being worked on now!

      Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      M
      Rank 2
      MrsH
      Rank 2
      June 14, 2023

      Hi @NFGoudie 

      I received the same thing recently with no information as to why 🤷🏻‍♀️ 

      I do recall reading this a few weeks back and wonder if there’s any connection, it’d be good to know before I spend it in case they want it back!

      Best regards 

      MrsH

       

      M
      Rank 3
      mwalimAuthor
      Rank 3
      June 14, 2023

      Thank you Tim.

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