Overpayment of FiT

Hi @mwalim if you have a record via your bank or otherwise that should suffice, although I understand you might like a response

That's not what worries me. OVO says they will reclaim money from bank accounts if not repaid. As they are so slow to respond and rather error prone they may claim the money back from my bank, leaving me overdrawn, before they realise their mistake.

Hey @mwalim,

We got an update from the team, they are going to ensure manual payers like yourself do get a payment confirmation. They are currently working on this. Once it is sorted, we’ll update this topic. 

If you followed the instructions in the email, the payment will have been received. 

I received my quarterly fit statement on the 17/8/23

it showed a payment of £271 and then an amendment of -£261 leaving me a balance of £10 to be paid into my account. Has anyone else had this and do they know what it’s for?. 

I sent the fits team an email asking about it on the 18/8/23 but have yet to get a reply.

Hey @Moodygaz,

I’ll see if I can find out anything about this internally. Have you tried calling the FiT phone line? 

You can speak to our FiT Team by calling 0330 303 5063 and selecting ‘4’ when the IVR instructs you to do so.

Hi Emamuelle,  It's now 6 months since I refunded your overpayment but still no acknowledgement. How rude. Pathetic OVO.

Hi @Moodygaz did you find out anything about this?

Hi Jeffus

yes OVO finally got back to me to say they had given me an extra payment in June so we’re taking it back, I checked my bank statement and it was true. They could have mentioned that in the FIT statement and it would have been clear! 
cheers