No Smart Meter readings shown on the Online Account since the 1st October?

Hmm… It’s possible that your site is still migrating but only DCC would know for sure.

It’s possible that your site is still migrating

If it were, surely I’d know about it? “We receive notification of which accounts will be updated 15 days in advance which gives us time to send an email or letter to let you know.” I have to tell you now that no such communication has been received.

Hi Firedog.

Thanks for the reply.      I’ve just checked my online account again and suddenly all the meter readings are back up to the 15th October.

Must have been some sort of Ovo problem seen as yours stopped as well on the same date.

Maybe check yours again and see if it is now reading?

There is a time limit to get a migration done. If 12 months pass and it looks completely dead, you get to have the meters swapped out for SMETS2 for free. This scenario may trigger before then if it’s obvious that the migration isn’t going to work, such as the meters completely going offline and being unrecoverable.

You’ll need to check with OVO.

 STOP PRESS 

The missing readings have turned up, so there is light at the end of the tunnel!
Evidence:
 

Advice to those in the same situation: hang in there, it should all come right in due course.

@Blastoise186 
You’ll need to check with OVO

I’m sure customer services have quite enough on their hands just now. So long as my meter’s doing what it’s supposed to do, I’m not bothered about not being on the DCC network. The only advantage I can see is that I could use a third-party app to access the data, but I can’t see any need for that unless the same happens again. Since this is the only hiccup in more than five years of sterling service, I’d be surprised if another one cropped up any time soon.

Just to update on my own situation, there has been no progress at all with fixing my missing or incorrect usage numbers from the beginning of the month. However, I did get through on Chat very quickly this morning (#1 in the queue) where Liam confirmed that they have my screenshots and it's with "Technical". Absolutely no timeframe offered for resolution.

Even though OVO is struggling to get my numbers right, yesterday I signed up for the Hugo Energy App and they had all my historic data, perfectly correct, within just moments of completing signup. I do not understand what is taking OVO so long to produce the same (correct) numbers. Nor do I understand why they went wrong in the first place.

These things aren’t always OVO’s fault though. It’s possible the real issue is at another layer beyond OVO’s control.

I can't say I'm convinced. Yes, possibly there was a temporary glitch that caused a problem for OVO at a moment in time, but surely their systems are robust enough to retrospectively fix the problems. Put a flag on the system for affected accounts, automatically, and try later.

After all, somebody has designed the system to just make up some numbers in the absence of the correct figures, so why not instead design the system to retrieve the data retrospectively and tidy things up?

Please do not ignore the fact that Bright, Loop and now Hugo are all showing the correct data. Only Ovo is clinging on to their made up numbers. If the third parties are all able to present the facts I do not see an excuse for OVO to perform any less well.

@Blastoise186 

Hello again and thanks for replying. I appreciate your offer of assistance but I don't want to inconvenience you.

Also, apologies for my delayed response. I have attached a photo of my electricity metercbut have removed its identifying numbers from the images. I hope that's sufficient.

Thankfully, Ovo are now collecting Smart daily meter readings for my electricity and gas but the half hourly usage data remains missing.

The Citizens Advice web form continues to return that there's no smart meter at my address, as does the Samsung Smart Things app.

However, I am relieved that the smart meter is at least sending my readings because it's difficult for me to reach. 😊

Perhaps I should try the Play Store apps for half hourly usage data…

As I said, please don't inconvenience yourself on my behalf because the issue is partially resolved.

Thanks again 🙏