No Smart Meter readings shown on the Online Account since the 1st October?

No worries, it’s what I’m here for. So don’t worry, you’re not inconveniencing me!

The next step would be for you to ask OVO to change the Read Schedule to Half-Hourly Readings. That should restore the data feed you’re after. :)

Thanks @Blastoise186 🙏

I'll give it a go 🤞

@Tim_OVO thanks for help and advice on here. Interestingly, as soon as my bill for the period 16 Sept until 15 Oct came through, my smart meter readings for electricity has started working again and giving me daily usage numbers, although the usage stats for the days when it stopped working are still not there, but not really an issue in the grand scheme of things.

I will have a look at the Hugo Energy app mentioned by @eezytiger as well though.

They still haven’t updated the tariffs on my account and nor do the tariffs on my IHD match what I’m being billed at, but as you say and also as confirmed in a recent web chat, my account tariffs are not hugely different to the EPG and no I don’t want to move from my fixed contract (ends June 2024) with the reduction of EPG down to April next year!

I’m still awaiting my £66 credit, but by direct debit isn’t due yet so I’m sure that will come through in due course.

Hey @eezytiger, how long does Hugo take to fetch data and display something in the app?

@croninsfc  Once I completed signup (with credit card as my IHD could not be scanned successfully) it was just minutes before data showed, possibly sooner. It was there as soon as I checked.

Data is not included for the current day, but is complete up to yesterday and history goes back as far as April. More history is planned to be added in due course.

Thanks @eezytiger, mine took a few hours before both gas and electricity were fully synchronised, but now it all looks good.

Even the usage data missing from 6th to 18th October for my electricity, is there in Hugo.

Also being able to put the correct tariff information into the Hugo app, makes the IHD a bit irrelevant seeing as it (the IHD) doesn’t match with the tariff information on my account

@Tim_OVO @Emmanuelle_OVO @Blastoise186 

Well here we are on 25th October and still my missing and fantasy usage figures from the beginning of the month have not been corrected. This is despite two successful contacts through online chat and numerous messages in the forums. Last week I raised a complaint. Other than a "success" message when filing the complaint form I have had no acknowledgement, no copy of my complaint wording and, still nothing fixed. 

What am I supposed to do next? Perhaps more relevant - why isn't OVO doing anything?

For each day without a meter reading there is, often, an adjacent day with made up usage numbers as the totals have been estimated and apportioned as guesses rather than as facts. So much for 30 minute metering. Now it's become 48 hour metering.

Hi @eezytiger and thanks for the update. 

Please know that your posts here on the OVO Forum won’t prompt a response from OVO’s support team on its own. The complaint email you’ve sent will though. I’m aware of exceptionally high volumes of contact to our Support team this month with government EPG and EBSS initiatives prompting heaps of contact. Please give them time to get to your complaint. 

These usage pages are intended as a guide. Your billing is based on meter readings sent from the meter’s comms hub and both can be seen here:

https://account.ovoenergy.com/billing-details

https://account.ovoenergy.com/meter-readings 

Has everyone got their readings working again? Mine stopped on the 3rd of November and haven't gone back to normal. OVO is now doing estimated readings which are higher than actual.

I reached out to support a couple of days ago and provided the meter health check details as well, but not heard back.

My readings have been working as expected from 4th October onwards.

However, my account continues to show wrong figures from 30th September to 3rd October. So, two months on from the problem and it's still not fixed.

Last contact with support was on 7th November, as below.…

Why is it that three third party apps can all show the correct data, but OVO cannot? Why is it taking two months and counting to fix?