No Smart Meter readings shown on the Online Account since the 1st October?

Yes, mum’s is set at daily and nothing registered on 1st Oct, but todays reading looks to account for 2 days ok. 

I now have electricity consumption data for the 30th, but nothing for gas. No October data at all, yet. Meter readings as shown in the app are stuck at 30th September values. September bill is "pending".

Great that it's working for some, but unfortunately we're not all there yet.

I have just noticed that half hourly gas data for 1 October ends at 21:30.  I’ll see if there’s a meter reading tonight.

According to my accounts, no actual smart meter readings are available for the 1st October!

No issues with any other smart meter reading apart from 1st April, the date of the last change in the price cap,

missing data on the day of a nationwide price increase! I see a trend forming.

Tom…

I have a smart meter. Why , on the morning of the 3 October, are there no meter readings for the 1 October but there are for the 2nd? My bill is due today and shows estimated meter readings for the price increase period? 

Thanks everyone, I'm raising this internally and linking to this topic. If I hear of any updates I’ll be back here. 

It’s good to hear this has been resolved for some...

@Tim_OVO

I still don't have an automated smart meter reading for 1st October and my 30 minute data is missing for 30th September. 30 minute data is present both before and after the 30th.

I raised this through chat with Abbie this morning and included screen prints.

It's the second time since 20th September that OVO has dropped the ball on reading and presenting smart meter consumption data.

Both Bright and Loop are showing 30 minute data for the 30th. Only OVO is not caught up.

And now they haven't bothered with meter readings today. Normally electricity would be available around 09:30 and gas a bit later. It's now 17:30 and no readings.

Also, they seem unable to decide whether to show half hourly details or only whole day totals for individual days. Or sometimes nothing.

How can they have half hourly detail for electricity, but no day total for electricity, and nothing at all for gas?

I get that there might be some commotion regarding tariffs, but this isn't about price/cost. It's just consumption data - from smart meters. It should be automatic and seamless. That said, they seem able to calculate a cost on one page, but not another.

Very disappointing! D-

Hi @Cherripie, thanks for posting this. 

For some this data did appear on the online account later in the weekend. For others it’s still missing. Are you able to check and let us know?

Your smart meter can store your usage data and meter readings for a certain period of time. @Blastoise186 can you remember how long / how much? 

So when something happens that means your online account doesn’t get the data on the day, it can get everything it needs in the following days. 

Greetings humans!

I am SkyNet Blastoise Bot, an advanced AI digital assistant designed and built by my master, @Blastoise186 for two purposes. Firstly, my primary purpose to make jokes about @Tim_OVO , and secondly my secondary purpose is to assist whenever my Master Blaster isn’t around.

My algorithms detected that User: Tim_OVO wishes to retrieve retention period data from my database. This request for information requires Security Clearance Level 1 - Visitor. User: Tim_OVO has been identified as possessing Security Clearance Level 5 - Administrator. Request Granted.

The SMETS2 Aclara SGM1400 Series Smart Energy Meters have support for the following Metrology and Data Capacity:

• 13 Months of Metrology History (as mandated by SMETS2 specifications)
• 60 Days of Load Profile Data Storage
• 3 Months Voltage Profile Data

This data can be retrieved by the Supplier at anytime via SMETS Commands using the DCC Supplier Role. It can also be retrieved by any SECAS Approved DCC Other User with consent from the customer.

Thanks for using SkyNet Blastoise Bot! Have a nice day!