No Smart Meter readings shown on the Online Account since the 1st October?

Hi Tim. No the meter readings for 1 October are still missing and my monthly  bill ending 3October shows estimated usage from 30 September 

I've been replying on the other missing readings discussion, but here's today latest as at almost midday on the 4th.

Basically it looks like Ovo have given up with smart meter readings and also with reporting usage figures in any satisfactory fashion.

EDIT : OOPS! Annotations on the screen print below should include 3rd and 4th, not 2nd and 3rd.

Figures for the 1st do look to be complete, based on actually taking a meter reading on the 2nd, but 30th, 2nd and 3rd are missing or only half baked.

Bright is up to date for electricity to the current time, right now, but gas readings are only available up until Sunday the 2nd. Nothing after that, and I certainly used gas on Monday 3rd.

Loop has electricity data up until midnight on Monday 3rd, nothing today. For gas it looks like they have full data until midnight on Monday 3rd, but nothing yet today. In fairness, I have not used any gas today, but I'd assume null readings to be shown for at least some hours of this morning.

So, it's a bit of a mixed bag, but OVO appears to be in a bigger mess than the other data providers I use.

Obviously this detail won't help the OP, but maybe it will help OVO to identify where things are breaking down.

Thanks for sharing the latest here, @eezytiger 

I’ve seen a few examples of new meter readings, missing usage, a bit of a mixed bag, but all from the 1st October, with smart meter customers. 

I’ve raised it internally as an example of something going wrong, as I will with any other examples. Whilst the best way to get this looked into for your account is directly with our Support team, it may be worth waiting a few days to see if whatever ii the cause of this is fixed. It so often happens that way.  

Smart meters store your usage and readings (one or both of the two, I always forget), so any missing data can be populated into the online account when the problem causing it is removed. 

@Tim_OVO Already reported, using online chat. I'm looking forward to somebody getting it fixed. 

There was a similar problem only a couple of weeks ago when daily readings were available, but not half hourly readings, for several days. I reported that problem over online chat and that was resolved quickly, unlike these latest problems.

Problems two weeks ago were the same with both electricity and gas. The zero gas figures on 23/24 September are correct, so that's not the issue, just the absent half hourly breakdown. That data has been recovered. But straight away we're into a new set of problems, only worse.

And now they haven't bothered with meter readings today. Normally electricity would be available around 09:30 and gas a bit later. It's now 17:30 and no readings.

Also, they seem unable to decide whether to show half hourly details or only whole day totals for individual days. Or sometimes nothing.

 

How can they have half hourly detail for electricity, but no day total for electricity, and nothing at all for gas?

I get that there might be some commotion regarding tariffs, but this isn't about price/cost. It's just consumption data - from smart meters. It should be automatic and seamless. That said, they seem able to calculate a cost on one page, but not another.

Very disappointing! D-

Never been any cost data on the Day tab either for the 30min slots or the total at top of page

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Hey @eezytiger,

It looks like your smart meter readings commenced again on the 2nd of October on the screenshots you have sent across? Have they stopped again since?

Please keep us posted if you smart meters aren’t yet back in communication. We know this was an issue affecting some customers but has seemed to since resolve itself for most.

If your meters aren’t in communication by the end of the week please complete a smart meter health check:

If they have regained communications you don’t need to worry about your billing being inaccurate, we have a live billing system so the account balance will update according to the new reads. We have a great guide about our live billing system here:

Keep us posted, other customers may be in the same boat!

Hi, @Emmanuelle_OVO .

Here is the latest state of play for me. Normally I would expect electricity readings to have been taken by now today, for the 5th, but running late. Still some gaps for previous days.

Gas is looking far worse.

Hey @eezytiger,

I’ve responded to you on this similar thread:

@Emmanuelle_OVO

Further update : Meter readings are now showing up to 4th October for electricity and gas, but there are still missing readings for the 1st and 3rd. Furthermore, allocation of gas usage to individual days and hours within those days is wrong, as is your total gas usage figure so far in October.

For example, the only usage of gas on Sunday 2nd was two showers, totalling 1.8 kWh. Your usage figures show 4.3 kWh for Sunday and your thirty minute figures are not shown at all.

You also have wrong numbers for gas on Monday and your total to date for gas in October is 16.7 kWh, whereas my IHD shows 15.86 kWh for October, including 1 kWh today. Loop shows 16 kWh in total (rounded to nearest kWh) for October, including today's 1 kWh. How you can already be up to 16.7 kWh without today's data is a puzzle to me.

Seriously, what on earth are you guys doing with your meter readings? And why are you playing so fast and loose with half hourly and daily figures? Don't you have that data? I do.

Hey @eezytiger,

Sorry the issues with your readings hasn’t yet resolved itself.

I’d advise completing a smart meter health check. 

Hope this helps.