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mjt49
Rank 2
October 1, 2022
Solved

No Smart Meter readings shown on the Online Account since the 1st October?

  • October 1, 2022
  • 154 replies
  • 3859 views

The website today shows the last smart meter readings as 30 September. Last night’s readings should be logged as 1 October. Have the new charges caused a problem? I have SMETS2 electricity and gas meters. It is now 10am on 1 October. My in home display is working.

Readings seem to have ceased at 00:30 on 30 September according to the app.

 

Best answer by Jeffus

Updated on 09/08/24 by Shads_OVO

The missing daily readings happens at every switch of the price cap since i had a smart meter with ovo when i look at my account. I have learnt just to ignore it as i suspect it will never change. It doesn’t impact me as the next reading catches up. 

This is as far as i can go back on the readings page although i had an ovo smart meter before this. I guess old readings are removed. 

So i suspect i will see it every 3 months now. 

1st April

1st July

1st Oct

1st Jan

 

154 replies

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Jeffus
Rank 20
Jeffus
Rank 20
May 31, 2023

Just so you’re aware, IHDs rarely manage to retrieve the MPAN. I’ve only ever seen it work in one or two cases.

Thanks, interesting. Always been fine on mine

R
Newcomer
rasikajay
Newcomer
May 31, 2023

@rasikajay

You would usually get the MPAN from the IHD, but clearly that isn't working yet either. 

You can see the MPAN the Bright app is using. 

From the Bright app, select the menu, then Settings. You will then see the MPAN.

See if this is the same as the OVO app.

Is that a new IHD you were given with the new smart meter? Or the old IHD you already had? 

Thanks - Yep, MPAN is the same on both apps.

This is the new IHD which was paired with the new smart meter.

    Firedog
    Super User
    FiredogSuper User
    Super User
    May 31, 2023

    Just so you’re aware, IHDs rarely manage to retrieve the MPAN. I’ve only ever seen it work in one or two cases.

    My little Pipit 500 reports both the MSN and the MPAN ...

    Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Emmanuelle_OVO
    Retired Moderator
    Emmanuelle_OVO
    Retired Moderator
    June 1, 2023

    Hey @rasikajay,

     

    Sorry to hear this,

     

    I’ll see if Forum_Support are able to reach out and investigate this a bit further for you. 

    Renewable Energy? Big Fan.
      R
      Newcomer
      rasikajay
      Newcomer
      June 2, 2023

      Hey @rasikajay,

       

      Sorry to hear this,

       

      I’ll see if Forum_Support are able to reach out and investigate this a bit further for you. 

      Thanks, I've been on the phone and even tried the WhatsApp number explaining the situation in detail. But I keep getting the same exact response - "do a health check - we'll replace the meter, again..."

       

      The DM from forum support is also asking me to do the exact same thing that was done to the previous meter - but clearly this meter is sending data. At this rate, I might just give up on OVO and switch to another supplier.

       

      R
      Newcomer
      rasikajay
      Newcomer
      June 16, 2023

      A quick update on my issue. I was finally able to solve this for good. I've switched suppliers and the readings became available within a week! Thank you for everyone who tried to help 🙏🏽

      P
      Newcomer
      peterb999
      Newcomer
      June 26, 2023

      A quick update on my issue. I was finally able to solve this for good. I've switched suppliers and the readings became available within a week! Thank you for everyone who tried to help 🙏🏽

      Same here rasikajay.

      The response I received from Ovo was very poor.   The webchat person was insistant that I only used 47kWh in a full month for electric - you could clearly see that it had stopped reading on 8th May.    He just would not be swayed even though I advised him that my fridge alone used 30kWh.

      I gave up in the end and switched to Octopus.   Talk about chalk and cheese - they seem to be great and have some very innovative EV tarifffs compared to Ovo.     To be honest though - if Ovo finally come up with a good EV tariff I may be back.

      P
      Newcomer
      Popeye
      Newcomer
      October 1, 2023

      THE LAST DAY OF EVERY MONTH OVO does not record my gas or elec meter readings. Therefore It does not update my ‘money pot’ balance. why is this and when is this goin g to be corrected?

      Firedog
      Super User
      FiredogSuper User
      Super User
      October 1, 2023

      Are you sure it’s ‘every month’? Some customers have noticed that there has been no reading recorded for the end of each quarter for the past year or so, meaning no reading for today 1 October.

      This seems to apply only to those with a smart meter connected to the DCC.  

      A missing reading for a single day won’t have much effect; although the bill for the last month will be based on an estimate, it will be a reasonably accurate one.

      Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
        P
        Newcomer
        Popeye
        Newcomer
        October 2, 2023

        Thanks for that Firedog. You’re correct. I looked back and it is quarterly. I’m such a loser - lol - I spreadsheet my utility meter readings and compute anticipated costs on a daily basis. I bounce my figures against OVO’s. You mentioned meters connected to the DCC. What is DCC?

        many thanks

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