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mjt49
Rank 2
October 1, 2022
Solved

No Smart Meter readings shown on the Online Account since the 1st October?

  • October 1, 2022
  • 154 replies
  • 3859 views

The website today shows the last smart meter readings as 30 September. Last night’s readings should be logged as 1 October. Have the new charges caused a problem? I have SMETS2 electricity and gas meters. It is now 10am on 1 October. My in home display is working.

Readings seem to have ceased at 00:30 on 30 September according to the app.

 

Best answer by Jeffus

Updated on 09/08/24 by Shads_OVO

The missing daily readings happens at every switch of the price cap since i had a smart meter with ovo when i look at my account. I have learnt just to ignore it as i suspect it will never change. It doesn’t impact me as the next reading catches up. 

This is as far as i can go back on the readings page although i had an ovo smart meter before this. I guess old readings are removed. 

So i suspect i will see it every 3 months now. 

1st April

1st July

1st Oct

1st Jan

 

154 replies

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Firedog
Super User
FiredogSuper User
Super User
October 2, 2023

What is DCC?

 

What is the DCC? | Smart DCC 

Noel | I have no official status; I'm just a volunteer who comes here to help other customers. My gear: Aclara SGM 1416-B Electricity-only E7 meter; Chameleon IHD3-PPMID-AAA | It may look as if I know what I’m talking about, but don’t let that fool you. |
    Jeffus
    Rank 20
    Jeffus
    Rank 20
    October 2, 2023

    I seem to have a reading on 1st  October for both electricity and gas. 

    First time it has worked for me when the energy price cap has changed (now every quarter). Have always been on DCC since I had my smart meter 

     

      K
      Newcomer
      kittyjp
      Newcomer
      October 25, 2024

      I moved to Ovo nearly 3 weeks ago. I have a second generation smart meter that was definitely working with my previous supplier. When I go on my account, either online or through the app, it says ‘We couldn't get a reading from your smart meter’ and has no record of any smart meter readings since I switched, but when I tried to do a smart meter health check, it said my smart meter is working and Ovo is receiving readings from it. Am I just being impatient? Do I just need to wait a bit longer for the readings to make it to my account?? Or is something else going on here? Thanks!

      Nukecad
      Super User
      NukecadSuper User
      Super User
      October 26, 2024

      It can take up to 6 weeks for things to settle down following a change of supplier,

      Often it is much quicker than that, but with the old and new suppliers, and the meter reading service (DCC) all involved in the switcover then it can sometimes take that full 6-weeks.

      DCC sits in the middle between the customers smart meters and the energy suppliers.
      The meter sends the readings to DCC, then DCC sends them on to the correct supplier.
      https://www.smartdcc.co.uk/about-dcc/

      As you have done a health check which says that DCC (but not actually OVO yet) are getting the readings then it looks like it’s just an administration delay getting the readings sent from DCC to OVO. (rather than being sent to your previous supplier).

      So I’d be paitient for a couple more weeks and it should sort itself out.
      Of course if it hasn’t done by 6 weeks then I’d call support to give them a poke.

      In the meantime you can still submit readings yourself if you want to be sure to avoid any estimated bill.
      You can submit them online, in the app, or by contacting support.

       

      I said, Hey - Watts going on.
        Terms & ConditionsAccessibility statement

        OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

        OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

        OVO (S) Gas Limited is part of OVO Group Ltd