No Smart Meter readings shown on the Online Account since the 1st October?

Newcomer

I appreciate that and I've been trying to get OVO do something that actually works. Every time I speak to someone I get a different response but nothing is actually working. It's mostly along the lines of "it disappears for some people and reappears magically" which isn't really an acceptable solution.

Also, I did not say that meter is sending to OVO - if my understanding is correct, smart meters send readings to DCC servers and OVO (and others, like bright) subscribe (or pull) from DCC?

https://account.ovoenergy.com/meter-readings/history/electricity

Newcomer

That doesn’t mean it’s actually sending readings to OVO (DCC can’t see these remember). One of the common culprits is that the Read Schedule on the meter got messed up. OVO can send a command to reconfigure it which often works in those cases and is worth trying.

I appreciate that and I've been trying to get OVO do something that actually works. Every time I speak to someone I get a different response but nothing is actually working. It's mostly along the lines of "it disappears for some people and reappears magically" which isn't really an acceptable solution.

Also, I did not say that meter is sending to OVO - if my understanding is correct, smart meters send readings to DCC servers and OVO (and others, like bright) subscribe (or pull) from DCC?

Jeffus

Rank 20

We’d normally expect the meters to be communicating properly within 6 weeks, but some issues like signal issues can still occur.

I’ve read other threads with reports of readings disappearing and coming back, I’ve linked a similar topic for you:

As we don’t have access to accounts here at the Forum, we can’t tell what the problem may be in this case, so it will likely be best to contact the Support Team to have them investigate the issue.

I’ve done the health checks and the smart meter appears to be fine and it has full signal. It’s further confirmed by the fact that I can see hourly readings on a third party app (Bright app). So the meter is sending readings to DCC. This suggests that something is wrong on the OVO side? it’s been 2 months now!

With OVO, do you see anything now on both these pages for the new meter? Even a single reading?

https://account.ovoenergy.com/meter-readings/history/electricity

You have probably already done this, but worth asking again for OVO to reset the meter for 30min readings.

We have definitely seen situations where the 3rd party apps pick up 30min readings but OVO don't for whatever reason.

The data suppliers like OVO can access is currently different to the data that 3rd parties like Bright can access so this can sometimes make comparisons harder. For example Bright can't access the data which OVO displays on the readings page

https://account.ovoenergy.com/meter-readings/history/electricity

Newcomer

We’d normally expect the meters to be communicating properly within 6 weeks, but some issues like signal issues can still occur.

I’ve read other threads with reports of readings disappearing and coming back, I’ve linked a similar topic for you:

As we don’t have access to accounts here at the Forum, we can’t tell what the problem may be in this case, so it will likely be best to contact the Support Team to have them investigate the issue.

I’ve done the health checks and the smart meter appears to be fine and it has full signal. It’s further confirmed by the fact that I can see hourly readings on a third party app (Bright app). So the meter is sending readings to DCC. This suggests that something is wrong on the OVO side? it’s been 2 months now!

With OVO, do you see anything now on both these pages for the new meter? Even a single reading?

https://account.ovoenergy.com/meter-readings/history/electricity

You have probably already done this, but worth asking again for OVO to reset the meter for 30min readings.

We have definitely seen situations where the 3rd party apps pick up 30min readings but OVO don't for whatever reason.

The data suppliers like OVO can access is currently different to the data that 3rd parties like Bright can access so this can sometimes make comparisons harder. For example Bright can't access the data which OVO displays on the readings page

Nope - no meter readings from the new meter since it was installed on either of those pages.

Jeffus

Rank 20

We’d normally expect the meters to be communicating properly within 6 weeks, but some issues like signal issues can still occur.

I’ve read other threads with reports of readings disappearing and coming back, I’ve linked a similar topic for you:

As we don’t have access to accounts here at the Forum, we can’t tell what the problem may be in this case, so it will likely be best to contact the Support Team to have them investigate the issue.

I’ve done the health checks and the smart meter appears to be fine and it has full signal. It’s further confirmed by the fact that I can see hourly readings on a third party app (Bright app). So the meter is sending readings to DCC. This suggests that something is wrong on the OVO side? it’s been 2 months now!

With OVO, do you see anything now on both these pages for the new meter? Even a single reading?

https://account.ovoenergy.com/meter-readings/history/electricity

https://account.ovoenergy.com/meter-readings/history/electricity

You have probably already done this, but worth asking again for OVO to reset the meter for 30min readings.

We have definitely seen situations where the 3rd party apps pick up 30min readings but OVO don't for whatever reason.

The data suppliers like OVO can access is currently different to the data that 3rd parties like Bright can access so this can sometimes make comparisons harder. For example Bright can't access the data which OVO displays on the readings page

Nope - no meter readings from the new meter since it was installed on either of those pages.

OK

Well at least that is clear then, OVO are not picking up the meter reading data that is used for billing (that Bright can't access) or the 30min usage data (that Bright can access).

In two months, OVO really should have managed to start to populate their database.

Are the MPAN and Meter Serial numbers correct for the new meter on this page?

https://account.ovoenergy.com/plan

https://account.ovoenergy.com/meter-readings/history/electricity

Newcomer

We’d normally expect the meters to be communicating properly within 6 weeks, but some issues like signal issues can still occur.

I’ve read other threads with reports of readings disappearing and coming back, I’ve linked a similar topic for you:

As we don’t have access to accounts here at the Forum, we can’t tell what the problem may be in this case, so it will likely be best to contact the Support Team to have them investigate the issue.

I’ve done the health checks and the smart meter appears to be fine and it has full signal. It’s further confirmed by the fact that I can see hourly readings on a third party app (Bright app). So the meter is sending readings to DCC. This suggests that something is wrong on the OVO side? it’s been 2 months now!

With OVO, do you see anything now on both these pages for the new meter? Even a single reading?

https://account.ovoenergy.com/meter-readings/history/electricity

You have probably already done this, but worth asking again for OVO to reset the meter for 30min readings.

We have definitely seen situations where the 3rd party apps pick up 30min readings but OVO don't for whatever reason.

The data suppliers like OVO can access is currently different to the data that 3rd parties like Bright can access so this can sometimes make comparisons harder. For example Bright can't access the data which OVO displays on the readings page

Nope - no meter readings from the new meter since it was installed on either of those pages.

OK

Well at least that is clear then, OVO are not picking up the meter reading data that is used for billing (that Bright can't access) or the 30min usage data (that Bright can access).

In two months, OVO really should have managed to start to populate their database.

Are the MPAN and Meter Serial numbers correct for the new meter on this page?

https://account.ovoenergy.com/plan

The meter serial number matches, but I can't find the MPAN on the actual SMETS2 meter?

Also, thank you for your help 🙏🏽

Newcomer

Some screenshots from OVO vs Bright.

https://account.ovoenergy.com/meter-readings/history/electricity

Newcomer

We’d normally expect the meters to be communicating properly within 6 weeks, but some issues like signal issues can still occur.

I’ve read other threads with reports of readings disappearing and coming back, I’ve linked a similar topic for you:

As we don’t have access to accounts here at the Forum, we can’t tell what the problem may be in this case, so it will likely be best to contact the Support Team to have them investigate the issue.

I’ve done the health checks and the smart meter appears to be fine and it has full signal. It’s further confirmed by the fact that I can see hourly readings on a third party app (Bright app). So the meter is sending readings to DCC. This suggests that something is wrong on the OVO side? it’s been 2 months now!

With OVO, do you see anything now on both these pages for the new meter? Even a single reading?