It takes up to six weeks for a newly installed meter to fully commission.

                                                               **********

@Tim_OVO The trend continues.

You can add 1st April 2023 to the list, another change to my tariff due to the energy price cap & no data on my account.

Altho this time round,

rather than the usual missing data & readings from the 1st day of the tariff change,

my account is reporting no meter readings so far for April (10 days & counting)

so if any fix has been applied by kaluza, it’s has still not been resolved.

My next step would be a smart meter health check,

i could get down to floor level where the meters are, getting back up is a different matter!

so saving that challenge for another day.

Tom…

Thanks for flagging, @TomThumb. I’m aware of issues from the 1st April that is related to smart meter data from the Data and Communications Company (DCC), and issues sending usage data (to energy suppliers and authorised third parties alike) for that day due to the volume of other commands being sent to the meters for price changes. However meter readings and usage should be showing up from the 2nd onwards. Can you confirm if it’s just the usage section or also your daily meter readings that are missing: https://account.ovoenergy.com/meter-readings

@Jeffus  Over any other billing period without a tariff change, I would totally agree with you.

But ovo relying on estimated meter readings on the only day that has a financial impact is something they should be getting right.

The price change this time round is negligible, but last year, when there is  a significant increase to the price cap, (like 2022)

 If my 1 kWh meter readings difference, actual Vs estimated were to be repeated across ovo’s entire customer base, while that cost per customer is worth pence, it could be worth in excess of a 5 figure sum to ovo’s bank balance.

@Tim_OVO  It had been just the meter readings that had failed to show on my account,

but as of today 11th April, meter readings have resumed.

There was /is a slight quirk with the usage data tho, 

the usage stats on month tab seemed to populate correctly,

But switch to the day tab & the last entry is the 30th March.

Tom…

All i can think @TomThumb is that you put in a complaint and see what response you get from OVO and then potentially the Energy Ombudsman after a deadlock letter. 

It has been raised many times over several years on the forum, i think you aren't going to get any closure from the forum? You will just end up reposting every quarter.

I have added an Idea, so feel free to add comments to it or vote for it if you wish

So at first the readings disappeared (in 2022), then OVO said my meter is faulty. While waiting months (4+) for my meter to be replaced, the readings somehow re-appeared. Then finally a new meter was installed on the 29th of March 2023. 

But since the 29th of march, the meter readings have disappeared again. Everything on the new meter seems fine. I waited over 6 weeks and still nothing.

@Tim_OVO, please can you help? This is a bit ridiculous. I keep having to submit readings for a supposed smart meter.

Hey @rasikajay 

Sorry to hear about the issues you’ve been having.

We’d normally expect the meters to be communicating properly within 6 weeks, but some issues like signal issues can still occur.

I’ve read other threads with reports of readings disappearing and coming back, I’ve linked a similar topic for you:

 
As we don’t have access to accounts here at the Forum, we can’t tell what the problem may be in this case, so it will likely be best to contact the Support Team to have them investigate the issue.

I’ve done the health checks and the smart meter appears to be fine and it has full signal. It’s further confirmed by the fact that I can see hourly readings on a third party app (Bright app). So the meter is sending readings to DCC. This suggests that something is wrong on the OVO side? it’s been 2 months now!

That doesn’t mean it’s actually sending readings to OVO (DCC can’t see these remember). One of the common culprits is that the Read Schedule on the meter got messed up. OVO can send a command to reconfigure it which often works in those cases and is worth trying.