New V2G trialist and my installation experience - how much have trialists actually saved on bills from this setup?

@Tim_OVO I have only set it once since lock-down started, haven’t seen an issue but set it last week for a Wednesday morning and worked fine. 

Thanks All

I did email Kaluza and was told it would take a while for the changes to be enacted etc. However, the problem I had was I couldn't even recall which days I had or hadn't changed and what charge % range I had requested or not because it would just return to what it was from day dot.  

I don't know if they did something to facilitate this but as of today I can make changes and they actually are visible on the app e.g. if I change my schedule time from 7am to 9am on Wednesday and click save, it now says 9am instantly and similarly if I change my max range from 45% to 85% it shows this - previously it would just stay as 7am and 45% despite saving the changes.

Ibrahim

I am struggling to switch to EV Everywhere and this means Polar are also not providing the 2 year membership free.  I can't believe something so basic cannot be completed by OVO.  This is relevant to the V2G trial because it is the plan dedicated to the trial - I joined end of July and to date (including this afternoon) I have been fed the same excuse "we need to change the systems you are on before we can switch your plan". 

Surely it's not my issue they don't know how to use their computers? However it is my problem they don't inform Polar that I am on the plan, or at least with every intention of going on the plan since February, but with delays due to Covid and now system issues, Polar charge for the supposed 2 year free membership.

I would be embarrassed with this level of customer service if this were my business.  I tried to use the online chat today instead, having had little luck on the phone, but the agent just cut me off mid way and said bye whilst I was still typing. This was after informing me the systems change is still not reversed - whatever that means 🤔

So frustrating to hear about this experience, @IbrahimEV - I want to address as much of this as I can to help provide some context to you and anyone else with a similar issue:

This is sadly accurate information: our new billing platform is very much being developed and improved on a weekly basis. One of the current limitations is the ability for members to upgrade to EV Everywhere. For this to be possible currently, they need to be downgraded to the old billing platform. 

1. You can chase up progress of this request from our web chat team today via our Help Centre - they close at 1pm on Saturdays. 
2. We should consider ensuring  a workaround for you (or put one that’s already in place into action) so that you can benefit from free Polar Plus charging. I will check with the OVO Smart Home team and they might comment here or let me know directly. 

Shocking, this sounds like a technical issue with the tool, where the agent stops being able to see customer replies and so assumes they have left. You should’ve been given the option to get reconnected to another agent at the end, if you felt the chat had been disconnected prematurely (for this very reason). 

Please reach out to us and keep us all updated here. We are overdue in turning this around for you!

The current situation is I used up the 3 months free trial with Polar which everyone gets anyway, an extra month holiday due to Covid, then was charged a month.  I then canceled and set up another card in the hope after 3 months trial OVO would surely have my account switched by then as the works had been booked in, but now even that 3 months is due to expire end of the month.  

This is all bearing in mind I took out my lease on my Nissan at the start of the year (as an existing OVO customer since 2015) 'in order to' to go on the V2G trial and have the Polar membership - these weren't just bonuses. 

Thanks @IbrahimEV 

For you to get onto EV Everywhere tariff, you need to be put onto the older billing platform. The time frame I’ve just confirmed for this should be 10 days. If it’s been longer then this and you're not sure why, please chase this up with OVO support: We’re on Facebook, Twitter and our Help Centre has online chat!

Once this is complete, you should see the option for EV Everywhere online once logged in.  OVO and Polar have automated this membership process, so that when you’re on Polar, you’ll get an email to notify how to link accounts. 

If this hasn’t happened, if you’re now just paying for Polar Plus, it’s best to ask for advice directly with Polar, or with the OVO team that looks after EV Everywhere: support@kaluza.com

When it’s sorted, share the latest and I might split out this whole convo into a unique thread for others to refer to. 

:)

This looks like the best place to report that our energy bill for this month was minus £1.65. This is purely through V2G feed-in as we don’t have solar. Pretty pleased with that!

Wow. That is incredible! 

Wowza @MaximumFish - what a trial/what a charger this is! 

#free energy

@MaximumFish Great stuff! I too seem to have received a decent credit however will not celebrate yet until I understand the numbers fully. 

Unfortunately I'm still waiting for 10 working days to be up for reversion to the old system to have my tariff changed and Polar to trial to begin - it's been a calendar month.