New V2G trialist and my installation experience - how much have trialists actually saved on bills from this setup?

As an update, after waiting for two months for OVO's ten working days to be up I quit the idea of switching tariffs as it seems too difficult.

Now another challenge for OVO seems to be direct debit billing.  I've even offered to help them improve the process if they only realise there 'is' an issue and stop sending me the frankly patronising copy and paste reply explaining how their direct debit calculator works.

(I hope the readers here can follow the arithmetic involved because OVO cannot)

Using rounded figures:  My electricity usage has doubled from approximately £70 monthly to £140 excluding standing charges in the past few months having had the V2G charger installed.  This is matched by an export credit of usually £100.  This would therefore reduce my bill by £30 on average - and even if we assume the credit were just £70 and nets off the monthly increase, my direct debit should remain the same at worst (and at best come down.. no chance of this atm)

I had five emails in a week stating two different increases and two textbook responses as to how a DD is calculated, with one voice of reason sandwiched in between who stated the DD would not now be increased after my explanation of the V2G credit fully covering the sudden increase.. and then some, which was followed by an email within 48hrs stating an increase greater than even the first proposed increase earlier that week would be enacted.

I wouldn't mind if this lack of understanding of how credits work were limited to the Billing  department and I retain the option to override suggestions, however, this is not the case and I can only set an amount equal or greater to the inaccurate calculation provided when I log in.

I'm quite confident those responding to the emails do not know what the V2G trial is and therefore do not understand what the credit is - this is the only reasonable conclusion I can arrive at for not being able to understand why you cannot simply look at the electricity consumed, without bearing in mind the amounts exported, when calculating a fair monthly direct debit.

Followed logic exactly and I am in near identical situation,  have also offered to help OVO with the relatively basic maths.

@Jequinlan It has been on my mind as to how other triallers have managed with this inherent process flaw aside from just accepting whatever increases are applied.  Good to know my grasp of addition and subtraction isn't flawed 😬

@IbrahimEV if you raise a complaint, complaints team can sort it every 3 months or so :)

I don't think I have it in me this year... perhaps next year 

@IbrahimEV @Jequinlan yes this is effecting every Vehicle to Grid trialist. 

This topic discusses the issue, and @D10hul and a few others talked about paying the higher amount and benefiting from the interest amount, BUT this should be your choice. 

Others simply contact Support every 6 months (that’s how long a pause on Direct Debit reviews last) to renew the pause on the increase suggestions. So @IbrahimEV I would recommend you call or web chat us (via the link here, scroll to the bottom), link the agent to this topic, and request the amount you’ve calculated and the pause on reviews.

Can you let us know if that goes through? 

@Tim_OVO  Good to hear not just me!   They did promise a hold on the direct debit reviews for the aforementioned 6 months and also stated it would not be increased.  Then, I was charged the higher amount.  I have given up on this issue also tbh, and found the best thing to do is just request a refund (to the extent of the ‘computed’ amount allowed on the website each month) which has been paid in once so far successfully.  

As a Chartered Accountant I can see the benefit of the interest for other triallists, however, I already requested to OVO almost 6 years ago to have no interest paid on my account under any* circumstances (let alone to benefit from this flaw in the V2G trial).

*As a Muslim, usury is strictly not permissible (neither to pay nor receive)

I’ve offered to help find a solution to this process, however, there has been nil acknowledgement of an issue in any of the emails/calls received.

Good morning @IbrahimEV .

Apologies for the late night reply. I'm currently catching up with the day's events. 

Tim is currently away for a few days and will be back next week. I'm keeping an eye out for things in the meantime.

When it comes to the direct debit review, this is a known quirk of the Orion platform. It will hopefully be adjusted and perfected over time however. 

As for your query about the interest, I can understand you there. Leave that with me and I'll be happy to submit a feature request that might help. 

Yep I would love something here to submit. 

In the meantime @IbrahimEV there should be a way to manually change interest % rates by us on the account. Are you able to request this one last time on web chat (super quiet today, so quick responses) here?

@Tim_OVO  Can confirm I spoke to someone today on chat who confirmed all should be interest free and in line with what I had hoped