Emergency credit suggests the meters are in Prepayment Mode. If you are actually with OVO, this shouldn’t be the case. Please check that you’re not with Boost. Certainly the screens you’re showing me don’t indicate Prepayment Mode being active...

Also, there appears to be a fault with your meters. I’d suggest phoning this through on 0330 303 5063 and request an emergency engineer visit to investigate further.

@Blastoise186 I will have to phone for an emergency engineer then, I would not believe that I am with Boost as when I joined ovo there was no mention of boost, or any pre payments for electricity or gas, just a monthly direct debit payment. 

No worries. Hopefully my advice helped either way. :)

Getting the meters changed over to Credit Mode is definitely possible. From a technical point of view, it’s a simple case of pinging them with a SMETS Command which automatically does the rest in the background. However, fixing a fault with the meters themselves is another story.

It’s quite possible the meters will need to be replaced. If the replacement meters end up NOT being Smart Meters, you’ll be able to ask OVO to upgrade you back to Smart Meters again at a later date whenever you’re ready.

Hi there .I have recently just took over a property that  is supplied by boost pay as you go ...I have requested to change this to Ovo pay monthly account as my previous property was pay monthly with SSE I was advised by SSE they would not be able to take my supply with me as they had been taken over by Ovo and  that account will be closed by them when I left that property...  on my new property the agents I talk  to at boost  keep telling me that a switch to direct debit is not possible as I do not have medical needs ....I've read your forum and it states this is no longer the case..please can you advise on who can help with this ...I've been going round in circles for 2 weeks now  all I want is pay monthly account as I have done for many years before....due to working from home I can nun the risk of running out of electricity

Sounds like one for @Tim_OVO and @Jess_OVO . Please wait as they’ll be back tomorrow.

Hi @Gavbrum78,

Welcome to the OVO online community.

Firstly I’m so sorry to hear that you may have been mis-advised when contacting our PAYG sister company, Boost. As outlined in the topic above, we now offer a change from PAYG to Pay Monthly for those passing certain criteria. You’ll need to pass a manual credit check and be able to set-up a Direct Debit to pay for your energy use in future. It’s worth mentioning that your meters would also need to be capable of supporting Pay Monthly, so we’d recommend getting smart meters installed (if you haven’t already) as these can be remotely switched in to a Pay Monthly mode. 

As long as these criteria are met there should be no issue requesting a switch to a Pay Monthly plan with OVO, however this does need to be processed by the Boost Support Team. I’d encourage you to reach out the Boost Team via webchat, linking to this thread so there’s no confusion.

Let us know if you need any further help here.

Has anyone had any luck changing from Boost to Ovo DD yet ? I’m going round in circles.

We were moved to Boost by Ovo, but now it seems impossible to return to DD even if there has been no energy debt since the initial transfer (years ago).

Any advice greatly appreciated.

I’m sorry to hear about these difficulties switching from Boost to OVO ‘pay monthly’, @charlotteh. 

OVO Support won’t be able to help at this stage as this process is managed by boost, their support team and operations team. Speak to them on web chat on the bottom right of their homepage. 

We hope to see you with OVO soon! 

I started a new account with OVO for when i moved into my new house. But when i got there the meter shows Vend Only, as the previous occupant paid the electricity by card at a local shop. The meter screen wont change from Vend Only no matter what buttons i press, so i guess it is locked. Any ideas, as im not sure who is supplying my electricity and trying to get through on the phone to OVO is a nightmare

Graham