Hey @gpayne2508 ,

Sounds like you need to set up an account with Boost first, rather than OVO. Please call them on 0330 102 7517. Once you’re set up, they’ll arrange a key/card for you. You can then request to migrate to OVO Pay Monthly via their support team if you wish.

It also sounds to me like the meter is probably dead. Mind showing us some photos?

im at work, away from home at moment so cant get picture until friday. Regarding Boost, do i need to cancel with OVO first, then reregister with Boost, then go back to OVO after?  Its just that OVO have already taken my first payment

Let me ask for some advice on this one then. Back in 24 hours max, hopefully!

Hey @gpayne2508,

Welcome to the OVO Online Community,

Unless you’ve specifically requested to be changed to pay monthly with OVO, if the previous tenant was pay as you go, this means you’ll need to contact Boost Energy with any queries. 

Your meter is a top up meter, once you’ve set up an account with Boost you’ll be able to add credit to your meter using the App. You can also request to switch to pay monthly if you’d prefer. 

Thank you for the advice, now I need to get first monthly payment off OVO

I’d check the status of the OVO account first. If OVO is attempting to migrate the supply, it might be worth letting them try to do so. If they can’t, your money should just get refunded.

Hi There,

We’ve just moved to a new property, the gas and electric is supplied by Boost, we want to switch it to Ovo Direct Debit, which they’ve told us we’ll have to wait a month. We have a-lot of trouble trying to add money to the Boost top-up, they sent some numbers and I’ve so far stuck £260 on it, which hasn’t shown up, but the money has come out of my account. We have a 15 month old baby, and the house has no functioning boiler and we are heavily reliant on electric for the electric heaters, we’re worried it will run out and we’ll have no heat when its -5 degrees outside. Why can’t we just switch to Ovo Direct Debit straight away?!

Thanks.

There’s a thread about switching here 

Although if you’ve already begun talking to Boost about this I’m not sure there’s a quicker method 

There’s no faster method I’m afraid. It has to be done by having Boost start the process. It then requires some internal stuff to happen and there is no way to speed those up.

It also only really works quickly if you have smart meters. You can still transfer to OVO without them, but the meters will have to be replaced along the way and the replacement meters will be upgraded to smart meters.

hi my current property has standard elec meter i pay quarterly cash with OVO, i am signing tenancy on another property which has boost pre payment meter i want the pre payment meter changed to an OVO standard meter before i move in which will be about 2 to 3 weeks time,, boost say i have to open an account with them first before it is changed which means i will be charged the daily standard charge from the moment i open an account, which seems unfair as i do not want an account with them and will not actually use electric until moving day and i do not want any account with boost, it seems boost have me over a barrel but boost and OVO are the same company and i cant see why i just cant order a new meter to be installed without signing up to boost, anyone else has this issue?