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Simond
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November 21, 2017
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My smart gas meter isn't communicating with OVO anymore - no readings - why?

  • November 21, 2017
  • 110 replies
  • 27627 views

Have been on Smart Gas and Electric meters for some time now but in the last month the Gas meter has failed to send any readings to OVO so at the weekend I did a manual read by pressing '9' on the Gas meter and sent these in. Anyone have any ideas why this would suddenly stop working? is there some magic sequence of buttons to press to get this working again? The smart display shows figures for Electric but nothing at all for Gas.

 

Best answer by Mw2870

Updated on 12/06/24 by Abby_OVO: 

 

There are several things which could affect the communication of your smart meters.

 

If you notice we haven’t received your readings automatically check out our smart meter health check for Secure S1 meters or Aclara S2 meters.

 

It’s possible there may be connection issues between the meter and your In Home Display (IHD) find out more on our IHD guides -

S2 smart meter and Chameleon IHD

S1 smart meter and Chameleon IHD

S1 meter with a Pipit IHD

 

OVO member but not got a smart meter yet? - Book today!

 

Interested but not yet an OVO member? - Check out our plans!

110 replies

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P
Newcomer
Parfi1959
Newcomer
January 3, 2023

Hi it says smart meter connected if so why am I getting an estimated gas bill here is photo on the OVO website

 

BPLightlog
Super User
BPLightlogSuper User
Super User
January 3, 2023

That meter number for the gas is your old one. It hasn’t been updated to your new meter

Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    P
    Newcomer
    Parfi1959
    Newcomer
    January 3, 2023

    Yes that’s what my neighbour said how do I sort it it out thanks

    Blastoise186
    Super User
    Blastoise186Super User
    Super User
    January 3, 2023

    Actually, the MSN appears to be correct. But I’m still trying to think what to suggest

    Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    January 3, 2023

    Actually, the MSN appears to be correct. But I’m still trying to think what to suggest

    The 7322441 number is from the replaced meter if you look at the yellow label. Not sure how this gets updated to the new one

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Blastoise186
      Super User
      Blastoise186Super User
      Super User
      January 3, 2023

      Hmm… True… I suspect it’s not been registered properly in that case.

      Securing energy by zapping security bugs... For that is The Blastoise Way! Remember, I'm just like you - AI Powered Evil Geniuses aren't Staff!
      P
      Newcomer
      Parfi1959
      Newcomer
      January 3, 2023

      That’s what I thought trying to get hold of someone is impossible then to explain it 

      BPLightlog
      Super User
      BPLightlogSuper User
      Super User
      January 3, 2023

      We might need some extra help here @Parfi1959 

      @Emmanuelle_OVO can you advise the best contact here? A gas meter, s/n not updated on the customer account therefore not supplying readings. 
      Smart meter checks result is ok and registered on DCC system.
      If customer sends manual readings they will be logged against the wrong previous readings so not sure what to suggest

      Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
      Tim_OVO
      OVO Staff
      Tim_OVO
      OVO Forum Legend
      January 4, 2023

      Superb troubleshooting and diagnosing here, OVO Forum PZH’s. 

       

      Hi @Parfi1959 I think they’ve worked out the issue, could you share the link to this topic with our Support team on web chat so they can read it and understand exactly, without you having to type anything else? Follow this link and select web chat.  

       

      Here’s the URL to copy and paste into the chat box: 

       

       

      Carbon neutral - we need a community to get there! My green tech: Aclara SGM 1411-B smart meter, Chameleon IHD6
      P
      Newcomer
      Parfi1959
      Newcomer
      January 4, 2023

      Hi thank you can I do it on wattsapp 

      Show more replies
      Terms & ConditionsAccessibility statement

      OVO Energy Ltd, Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ, (Company no. 06890795) registered in England and Wales.

      OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at Floor 5, Crescent, Temple Back, Redcliffe, BS1 6EZ.

      OVO (S) Gas Limited is part of OVO Group Ltd