My smart gas meter isn't communicating with OVO anymore - no readings - why?

Hi @Parfi1959 it sounds like the meter is working, just not sending readings. Is it somewhere that you can take a look? The display is usually blank but if you press a button it will light up and you can take a reading to send yourself. That’s a start, then we can try to find out what’s not working. 
Is it a distance from the electric meter?

Hi thank you, I’ve taken a meter reading and sent it by email as requested, the meter is very close to the electric meter, I’ve also done the meter test and sent it, still nothing has been done on my bill is old meter reading from 6 th October 

Can you take a photo of your electric meter and include the bit with the flashing lights then tell us what the lights are doing

Hi yes I can but will have to ask my neighbour to do that, is a bit later on ok , when we checked on the list they were flashing at 5 second intervals both wan and Han thank you

Whenever suits is fine. Someone will stop by later and see if they can help

Hi This is the photo 

The sw wan Han and gas are flashing green every 5 seconds, the top photo is the gas meter and reading 

Ok thanks. So the green flashing at 5 sec intervals suggests all is ok there. Has anyone asked you to go through this online form https://smart-meter-help.ovoenergy.com/

Sorry if you’ve already done this but just trying to go through the sequence of testing

Looks like the gas meter has a good signal, but there’s a message waiting for you on it. Could you go into the menus and tell us what it is please?

Hi yes did the online check, on the message screen it reads gas meter initialised, sorry for the delay had to wait for my neighbour 

Ok, if it’s all initialised and connected locally, it’s worth checking the link to the main hub at the DCC. There’s a citizens advice link to this 

https://smartmetercheck.citizensadvice.org.uk/meters/new?fuel_type=gas