My smart gas meter isn't communicating with OVO anymore - no readings - why?

Yup, that works too. You’ll find the link on the same page as the live chat.

Going out of my mind forwarded the link and they are asking me the same questions I answered yesterday I really appreciate your help but this is a joke now 

Sorry to hear this, @Parfi1959 - I’d like to get some feedback passed on to the advisor, and also get the right actions taken on your account. I’ve asked our Forum_Support team to send you a private message today to take some account details and get this done.  

Thank you 

My smart meter has not worked for years I am always being asked for readings despite being singed up for PSR due to the fact I have issues with my eye sight and can't readily read the numbers, I had to ask a passer by the other day to read the meters for me which isn't a good idea. I have made loads of request to OVO give me a new meter their response is “I can't have one”. The help from this forum has been great, but it dose not  get through to OVO there seems to be a disconnect between them and me. I have done all I can to help them, the last response was about 3 months ago after I completed the ten point check form this was the third form in as many years, response was we’ll get back to you ! still waiting OVO.

Hi @Pegasus and thanks for flagging this one. 

I’m sorry to hear of this experience. You’re able to arrange a free engineer to visit to read your meter every quarter via the priority services register (PSR). To arrange this, please have a web chat with our Support team. Whilst you’re at it, it’s a great time to chase up your non-communicating smart meter. It’s tricky to advise on this as it could be any number of things that’s preventing the readings getting sent remotely. In a lot of cases there isn’t always a solution we can put in place. At the very least your meter would behave like it did before the smart meter was fitted and it needs to be read manually. That’s where the PSR comes in handy for you! 

There is no any gas reading updated since End Nov 2022 at my App, but that of electricity keeps updated every day.
 

Tried to call CS before and they told me that they received the readings with no problem, but the gas readings keep “0” for 3 and more months and they still think that it has no problem. So what can I do?

Have you looked at your gas meter itself @echow to check its readings? You can then update manually if needed. If the meter is not updating itself, you will need to ask for a meter swap (or battery change)

Hey @echow,

Sorry for the issues you’re having,

Id try and take a manual reading from your gas meter, if it reads as ‘0’, as suggested by @BPLightlog this may mean your meter is faulty and needs replacing. You’ll need to contact Support to book in a faulty meter exchange. There is more information on this topic in this handy Tutorial:

Hope this helps. 

I found the meter works and shows the reading as End Nov 2022…. Or I can simply ignore it? It is annoying as I just want to pay the correct bill and this company seems not to be interested….