My online account daily usage section hasn't updated but I have smart meters - what is issue?

Yup, and also the meters just in case :)

Fore some reason on my on line account the daily usage charges have stopped showing for both gas and electric so I cannot compare from one day to the next. I have smart meters. I did contact OVO and after a fairly lengthy discussion on the chat line when their representative unfortunately found it difficult to understand the problem I was informed it must be a technical problem and it would be passed on. Still not working. I am on a fixed charge until March 2023 so it cannot be anything to do with price variation. I do have a separate display unit but have chosen not to use this. Any one had this problem or any ideas?

Are your meter readings showing ok? and if so are they smart, estimated or manual?

Cheers. Meter readings are fine. Smart meters for both gas and electric. On line account is correctly showing daily energy use but not daily charges. If I go into billing it is showing up to date charges and changes daily.

In the past it has shown daily charges but for some reason stopped a few weeks ago. Nothing shown for this month.

Thanks for flagging this, @Fireblade999. The fact that your meters are able to send readings to your online account is interesting. Perhaps intra-day usage data is an issue. You might consider completing this health check form to spot an issue:

Another trick is to download a free, third party usage app: a) they’re great and use the same smart meter data that OVO gets sent. b) it would be interesting to see if you’re able to get daily usage on this app, which would indicate it’s an OVO-side issue. 

See the third party apps available here:

Thank you Tim for your response. It is not the daily usage that is incorrect. Both meters are working correctly. It is when I go to my on line account and request the daily usage cost that I am not getting the information. When I do ask for this I get the message “Looks like we couldn’t find some of your usage data” which is incorrect because all of that data is showing correctly. It is just the  daily cost of the energy that is no longer available. I am on a fixed price contract so it has nothing to do with price fluctuations.

Thanks for clarifying that, @Fireblade999 - it does sound like something happening behind the scenes then, rather than a smart meter issue. Can I recommend you leave this for a week to see if it remains missing, and then flagging to our Support team here. 

My smart meter is working and updating but my usage online is now showing for electricity 2 days behind and gas 3 days - is there a problem for other people or just us? 

The meters occasionally lose their connection to the main data link @Debbiedoo58. They should reconnect again but if you monitor them you can give manual readings after a few days if necessary 

The smart meter is working fine - the problem is that OVO are not updating online on a daily basis, electricity is 2 days behind and gas 3 days but on the billing part it is updating the standing charge daily - also the energy summary is showing a different amount to the billing amount. Not sure what to believe at the moment.