Hi there,
My online account has stopped updating itself and my last useage data was on the 24th (Last meter reading on the 25th)
I’ve checked my meter from time to time and the WAN light has been flashing away indicating a connection. It’s been fine for months and transmitting everyday and just suddently stopped updating.
Are there any known isues going on?
Thanks.
Best answer by Transparent
Updated on 14/01/25 by Emmanuelle_OVO:
Sorry to hear about the missing smart meter usage data on your online account or OVO app (download for Android or iOS).
We’ve now resolved the known tech issue that was causing a lack of usage data to show despite good communication with your smart meters, so if your usage data has not yet been restored it’s more likely to indicate a communication issue with your meters.
If you have communication issues with your smart meter please fill in a smart meter health check below:
Hope this helps - Keep us updated here as it really helps others who might be seeing similar in future. 
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why isn’t OVO displaying todays smart meter readings? it is 1430. this is usually done in the mornings
+4Hey
Did your readings start showing up again on the account?
Hi OVO
is there a reason why my OVO app has stopped working since the 4th March 2024 I am unable to see how much gas and electric am using. I also don’t have a working in home display which was reported last year October and was told there is a supply issues and will be getting one sent out soon. Any update on this please
+8Hi
Please post photos of your meter first. We’ll try to advise. Please note however, I don’t work for OVO and can’t access your account.
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OVO Energy Ltd, registered office 1 Rivergate Temple Quay Bristol, BS1 6ED, company no. 06890795 registered in England and Wales.
OVO (S) Gas Limited is registered in England and Wales (Company No. 02716495) at 1 Rivergate, Temple Quay, Bristol, BS1 6ED.
OVO (S) Gas Limited is part of OVO Group Ltd
