My online account daily usage section hasn't updated but I have smart meters - what is issue?

@Tim_OVO, I may be a little slow currently (early in the morning), but my meter is a E470 Landis+Gyr with a Toshiba SKU2 (Cell + Mesh) and not those listed above.

It could be that I just need to wait for the data to be received, but it’s been about two months and there’s nothing on there at all; I can see that the meter is communicating as you seem to be getting daily usage under the monthly tab (however, I suspect this is just fuzzing the usage it’s received so it looks like daily usage but seems far to consistent and will sometimes show a few pence the following day to correct a manual reading).

I’ll be honest, the meter is in a terrible place being in a basement flat, under a concrete drive with what I assume rebar holding it up, so no wonder it struggles with signal sometimes. 

Hi @TheEpicBlob and thanks for posting that greater level of detail.

Firstly if the problem is the retrieval of data by OVO, then the Toshiba Communications Hub is the item we should be most interested in. The fact that the SMETS2 Electricity Meter below it is an L&G E470 is unlikely to be an issue.

Look at the Tutorial on the Smart Meter Health Check, and Section 3, which talks about the indicator for the Wide Area Network (WAN).

If you’re unsure of whether the flashes you see are slow or medium frequency, have a look at this dynamic graphic I posted a couple of years ago.

Then tell us here what you’ve observed.

Worth mentioning here that the ‘usage’ pages of your online account might not clearly show whether we’re in communication with you meters. Have you tried checking the ‘Meter Readings’ page of your OVO app? This will show a history of the readings we’ve received and can highlight the days where the signal was lost and we’ve had to estimate that days usage.

Sounds like this could be explain things - as @Transparent has already mentioned the WAN light on the comms hub will indicate that the meter is able to connect to us or not. As ever if you do notice a drop in communication which doesn’t recover it’s worth reaching out to our Support Team for the next best steps.

Keep us posted, we’re always on hand to investigate any technical bugs with the online account,  which may be separate to smart meter communication issues 

got a smart6 meter says gas is getting checked ok but not been g displayed online account has anybody else got this trouble no contusion register o0n online account since 17/03/2022

Hi @curtis,

We’re happy to offer some advice here on the OVO Forum. We might need some more detail though. I’m not sure what a smart6 meter is - able to send a photo or let us know the manufacturer? 

Which supplier are you with? 

If it’s OVO that fitted your meter, this might be a good place to start:

Activating TARDIS Mode!

@Tim_OVO I have time travelled back through previous posts and comments by @curtis . My analysis indicates they have a SMETS1 Secure Liberty 100 installed in 2018, along with an S1 Chameleon IHD3-CAD-PPMID. The gas meter is also therefore a Secure Liberty EG4v6 (most likely). There’s a possibility that OVO might have installed them, but I can’t say for sure. OVO is their current supplier, based on the post history.

That reminds me actually. I finally found my own list of suppliers who installed S1 Secure meters again. I’ve updated it with the latest data to factor in more dead suppliers that went through SoLR.

Thanks for the update once more it is appreciated 

It has now come back working from OVO thanks once again 

Unable to access Electricity usage on the web Page since April 11th

Can anybody help.

Bob Spree