My electricity smart meter LCD screen is blank - Is it broken?

‘Waking up’ the smart meter screen

The LCD screen on the most smart meters will be blank or 'asleep' until you press a button on the meter (Note - this is different to the screen on the In Home Display), usually pressing any button on the meter will cause the screen to ‘wake up’. 

Taking a reading

For SMETS1 ‘Secure’ smart meters

Press the ‘A’ button on the electricity meter, to wake the screen up and the ‘9’ button (for single rate meters) or ‘6’ (for dual rate meters), it will show IMP KWH on the screen followed by the meter reading.  On the gas meter pressing ‘9’ will show the reading  in both kWh or M^3 (we use the M^3 number). 
 

For SMETS2 Aclara, Flonidan, Honeywell or Elster smart meters

Meter Screen not ‘waking up’?

If you’re pressing buttons on the meter and the LCD screen is still not showing anything, it sounds like this could be a meter fault. If the smart meters are still in communication this shouldn’t affect the accuracy of your billing which you can confirm by checking the readings we’ve received on the ‘meter readings’ page of your OVO app (download for Android or iOS). We’ll still need to arrange meter replacement to make sure you’re able to read the meter manually, to get this arranged, reach out to the Support Team.

Worried that your meter fault has occurred when your smart meter has lost communication? You can help diagnose this by following the smart meter health check for your meter type below, (bearing in mind that you might not be able to answer all questions). Our Support Team should be able to advise when your meters lost communication. If the engineer who replaces the meters isn’t able to confirm the closing reading of this meter, this will be calculated based on your previous usage pattern.