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hcjling
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February 13, 2018
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My current supplier have raised an objection to my changing to OVO - can anyone help?

  • February 13, 2018
  • 38 replies
  • 2453 views
Could anyone please help me sort this problem out
Date Description Reference Type Amount Balance
31 JAN 2018 NORMAL Charges (31-Dec-2017 - 31-Jan-2018) 5275501 3 DB -£11.41 -£11.41
30 JAN 2018 Other CRM1881218 CR £37.36 £0.01
31 DEC 2017 NORMAL Charges (30-Nov-2017 - 31-Dec-2017) 4620176 3 DB -£12.05 -£37.36
30 NOV 2017 NORMAL Charges (18-Sep-2017 - 30-Nov-2017) 3798225 3 DB -£25.30 -£25.30
    Best answer by Tim_OVO

    Updated on 20/07/23 by Abby_OVO

     

    Sorry to hear about the delay to your switch to OVO.

     

    When you requested to join us, we have to send the request back to your current supplier. This gives them the chance to ‘object’ to the switch for a number of reasons. This could be associated with the details listed on your property (such as address or meter detail errors) or an account specific issue, such as an outstanding balance on your account with them.

     

    If we receive an objection to your switch, it will be cancelled. If you’ve resolved the problems with your current supplier and would still like to change suppliers, you’ll need to reapply for the switch, choosing from the plans we have available at that point.

     

    There’s more great advice on what to expect when joining us on this great guide. We can’t wait to have you onboard! :smiley:

     

    Interested in joining OVO? - Check out our plans!

     

    38 replies

    Show previous replies
    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    February 28, 2023

    Not sure what you’re asking @cupT ?

    Presumably you’ve been in touch with the support team on 0330 303 5063 or via chat

    https://help.ovoenergy.com/

    Is your gas supply with someone else at the moment? If so, you will need to switch for that supply

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    J
    Newcomer
    jethrolcote
    Newcomer
    June 18, 2023

    Hi 

     

    My switch was complete on May 9th but both shell energy and EON (my previous suppliers) claim they have not been contacted and they continue monthly debit my bank account (£200 and £188 respectively) .

    at the same time OVO are debiting the same bank account £287.00 (last payment 12/6/23)

     

    Could you advise

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    June 18, 2023

    Hi @jethrolcote and welcome to this customer forum. There are several resources in switching like this which might help https://www.citizensadvice.org.uk/consumer/energy/energy-supply/get-a-better-energy-deal/switching-energy-supplier/#:~:text=If%20you%20want%20to%20cancel,stay%20with%20your%20current%20supplier.

    Perhaps there are circumstances from your previous suppliers which have caused this? Did you use a switching service? 
    Not sure why you have both Shell and EON as previous suppliers 

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    J
    Newcomer
    jethrolcote
    Newcomer
    June 18, 2023

    Thanks

     

    Shell supply electricity and EON supply Gas

    J
    Newcomer
    jethrolcote
    Newcomer
    June 18, 2023

    Didn’t use a switching service , switched direct through Ovo

     

    BPLightlog
    Super User
    BPLightlogSuper User
    Super User
    June 18, 2023

    Thanks

     

    Shell supply electricity and EON supply Gas

    Didn’t use a switching service , switched direct through Ovo

     

    Ah ok, don’t know if anything here helps

    https://www.ofgem.gov.uk/switch-supplier-or-energy-tariff

    Bring me Sunshine ~ E&E {Solar PV, Battery Storage, Hybrid EV, ASHP and Home Assistant automation}
    J
    Newcomer
    jethrolcote
    Newcomer
    June 18, 2023

    No problem , thanks for taking the time to help.

     

    I dont mind paying for my  Gas/electric supply but I do mind paying twice .

    One of them must be wrong.

     

    Cheers

    Abby_OVO
    Community Manager
    Abby_OVO
    Community Manager
    June 19, 2023

    Hey @jethrolcote 

     

    Sorry to hear about this issue while switching.

     

    Did you get a switching date?

     

    It might be worth getting in touch with the Support Team for both Shell and EON about this. They can check the National Databases to confirm if the supply has switched to us. They’ll also be able to tell you if there’s been an objection to either switch. 

     

    If the supply is still with them, then there can be a number of reasons including, the switch date hasn’t occurred yet, or the switch may have been objected to by the old suppliers - I will add, that the incoming supplier (in this case OVO), don’t receive any information on objections, so you’d need to check this with the old suppliers. 

     

    They’ll be able to advise you of the next step based on the reason for the delay.

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