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My current supplier have raised an objection to my changing to OVO - can anyone help?

Forum|Forum|8 years ago
February 13, 2018
38 replies
2438 views

Could anyone please help me sort this problem out
Date Description Reference Type Amount Balance
31 JAN 2018 NORMAL Charges (31-Dec-2017 - 31-Jan-2018) 5275501 3 DB -£11.41 -£11.41
30 JAN 2018 Other CRM1881218 CR £37.36 £0.01
31 DEC 2017 NORMAL Charges (30-Nov-2017 - 31-Dec-2017) 4620176 3 DB -£12.05 -£37.36
30 NOV 2017 NORMAL Charges (18-Sep-2017 - 30-Nov-2017) 3798225 3 DB -£25.30 -£25.30

Best answer by Tim_OVO

Updated on 20/07/23 by Abby_OVO

Sorry to hear about the delay to your switch to OVO.

When you requested to join us, we have to send the request back to your current supplier. This gives them the chance to ‘object’ to the switch for a number of reasons. This could be associated with the details listed on your property (such as address or meter detail errors) or an account specific issue, such as an outstanding balance on your account with them.

If we receive an objection to your switch, it will be cancelled. If you’ve resolved the problems with your current supplier and would still like to change suppliers, you’ll need to reapply for the switch, choosing from the plans we have available at that point.

There’s more great advice on what to expect when joining us on this great guide. We can’t wait to have you onboard! :smiley:

Interested in joining OVO? - Check out our plans!

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veato

Newcomer

There were teething problems with Iresa as they put my account into debit with an errornous estimated reading but that was resolved some time back. I have since had a message from them to say it's no longer on hold ans they estimate the switch to be complete on 22nd Feb. It was actually after this that OVO requested my readings but only let me input the electric one. I did contact OVO via email and they said they've added the gas reading themselves.

Good news though! If I log on to my account today I get full access to my account and can see the progress of the switch. Looks like everything is going through now.

Transparent

Rank 20

Glad to hear that @veato,
It will still take another fortnight after 22nd Feb for Iresa to send you a Final Bill, which will be based on the readings which OVO send to the National Register.

There's no point in Iresa acting sooner than that because you still have a 14-day cooling-off period once your OVO account goes "live" under the Consumer Contracts Regulations.
If you were paying by Direct Debit, you'll need to leave this open to Iresa so that they can credit/debit your bank account with the total on that Final Bill.

Welcome to OVO!

Save energy... recycle electrons!

Transparent

Rank 20

Hi @veato,

Well another month has gone by.
Would you like to tell us how you resolved matters with Iresa?

Are you aware that Ofgem has just sanctioned them for non-compliance?
Have a look at this BBC News story yesterday.

Save energy... recycle electrons!

V

veato

Newcomer

I am still waiting on my final bill (6 weeks since they added the final readings to my account) so whilst fully live with OVO I still have an open account with Iresa. I've had to cancel the direct debit with them otherwise I'd be paying 2 lots of energy bills which might complicate getting my refund (when they finally DO generate a final bill) but what choice do I have!

Transparent

Rank 20

Hi @veato,

Well, I'm not surprised. After all, Iresa are under Ofgem sanctions - a stage beyond investigation.

You need to follow Iresa's published Complaints Procedure. This page suggests that there is only one stage, after which you can take the matter straight to the Office of the Energy Ombudsman. However, I can't be certain because you will notice that the first "box" ends with a half-completed sentence!

In order to proceed to the Ombudsman, you would have to demonstrate that you have already followed the Iresa Procedure, so I always recommend that you use email so you have time/date stamps on the correspondence.

Their email address is complaints@iresa.co.uk, and note that you must include your Customer ID and the address of the property.

According to the website you should receive a response within 5 days.

Save energy... recycle electrons!

G

Gordon

Newcomer

Ive switched to OVO but my current supplier stopped it due to outstanding payment. This has now been paid so can you please tell me how to get this back on track, thanks?

Nancy_OVO

Retired Moderator

Ive switched to OVO but my current supplier stopped it due to outstanding payment. This has now been paid so can you please tell me how to get this back on track, thanks?

Hey @Gordon,

I've moved your topic over here where you'll be able to find the information you need! Check out Tim's best answer at the top.

Nancy

Your guiding light(bulb)

Transparent

Rank 20

Hi @Gordon,

I don't know the timings behind this abortive switch, so I'm having to guess a bit. Let's assume that OVO have already done both of the attempts to acquire your supplies.

You should now phone or email OVO Customer Support: 0330 303 5063. Request that they restart the acquisition using the personal information which have already provided.

They will issue a fresh Acquisition Notification to ECOES, the National Meter Database. Your "old" Supplier will be notified again, but this time will allow the process to continue. You will be given a new Switch-date by OVO, probably about 4 weeks ahead.

It is the responsibility of the Receiving Supplier to handle all aspect of the switch. You should not be communicating anything to the Old/Current Supplier.

On or about the agreed Switch date you will be able to send your meter reading(s) to OVO using their website link to My OVO where your account details are held.

Your Old Supplier will send you a Final Bill about 2-3 weeks after that. Make sure you keep your Direct Debit "live" until the last transfer has occurred. If they've just taken a whole month's payment, then you'll be credited the unused days.

If you are unclear about any of this process, please post here again. Us Forum Members can usually advise.