Live Billing dead for everyone, or just me?

Is no-one else seeing unusual delays in retrieving meter data?

This is becoming worrying. I’m not bothered about the half-hourly usage data arriving later than expected, because third-party services like n3rgy and Bright can still retrieve them for me more-or-less on demand. But my latest meter readings are now 60 hours old, and I’m concerned that something’s gone wrong unless this is a general malaise affecting other customers too. Only the supplier is able to request readings.

Would anyone care to check their reading history and see how recent the latest is? 

Hey ​@Firedog, 

I haven't heard of any delays, and ​@Ben_OVO checked his and didn't find any issues. If you're still having trouble by the end of the day, please contact the Support Team, and they can try to pull the data manually for you.

Please keep us updated on your progress.

Does this mean that his readings are turning up on time (i.e. in the morning of the day they were logged in the meter) or at least within 24 hours?

This is what I’m seeing just now (2025-03-19T13:00:00):
  

 
The latest entries are from midnight  Sunday-Monday, so more than two days out of date. I know Support can grab an instantaneous reading, but I’m only interested in the midnight snapshots - the ones used for billing. They’re also used for the Direct Debit calculation* … It’s not that the data aren’t there, it’s just that OVO aren’t requesting them in a timely manner. 
 

[* If the balance is days out of date, the calculated DD will be too low.]

Hi Noel ​@Firedog, as at 1700 hours today (19th March) my “Energy Use Summary” table option on my OVO account “Usage” page shows data for the 18th, and back through March.  However, I did notice that at 1700 hours today when I went into the “View Reading History” page, which is the page you’re referring to in your post, it was indeed a day more up to date, as it already includes today, the 19th. Not sure what time of day the data appeared, though. 
 

Never previously noticed the different timings between the Summary page and the History page.
 

Hope you get it sorted OK, atb, Walt

EDIT Of course I’ve only just clicked that the Usage data (for billing calculations) would always necessarily have to be a day behind the Reading….doh!!  Anyway, it seems to be all working OK at my end, hope you get it sorted soon, regards.

Firedog.

I am getting the same as you.

Readings in website are not updating.

There is definitely something odd happening with the readings.

These were just taken from my online account at 18:15 on 19 March, I have half-hourly for gas an the 18th, but nothing for electricity.

Edit - checking further and going to the meter readings there is a smart reading showing for electricity for the 18th.
There is also a smart reading showing for the 19th - which seems somewhat strange as the 19th hasn’t ended yet? (The gas is also showing a smart reading for the 19th)

No, that’s the way it should be. The reading snapshot is taken precisely at midnight*, and the time stamp for the latest is 2025-03-19T00:00:00 - midnight between 18th and 19th. You’ll see a confusing difference between the latest date on the reading history page and on the current billing page, too. The latest reading is dated yesterday, to indicate that that day’s usage is included. They’re both right, because midnight belongs to both days. 
  

*   This is how it’s worded in the manual for my electricity meter:

Nope, my current billing page has the latest meter readings as the 18th not the 19th - and I’m pretty sure that the meter readings page is normally the same with the previous days date being the last one shown.

Anyway the reason I came back is to report that at about 20:30 my half-hourly electricity readings for the 18th turned up at last.

Progress, albeit a bit bumpy: some hours after posting that, I looked again and saw that the readings for today 19 March had turned up, so billing and the balance were again live and accurate. There was no sign of yesterday’s readings, though. I didn’t ask anyone to intervene, so I’m assuming the billing people ran some sort of mopping up operation: scroll forward another couple of hours and the readings for 18 March appeared as well. There are still no usage data for yesterday, though. 

I’ll keep an eagle eye on what happens over the next few days. The period between 29 March and 1 April will be particularly interesting, with changes to the time zone for everyone and to the tariff for many. Some customers may consider submitting a manual reading in the morning of 1 April just to circumvent the possibility of the old ‘no reading on the first day of the quarter’ syndrome cropping up again, if these delays haven’t been totally eliminated by then. 

​@kenko92 Any joy for you?

Interesting, compare the electricity meter reading in my screenshot in the post above this with the one previous.

3095.564 kWh on the 19th for the meter readings page - but:
3095.564 kWh on the 18th for the current billing page.

Don’t you just love such consistency on a website?